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Are you passionate about delivering outstanding levels of customer service? Do you have experience of doing this in an office environment or maybe face to face in hospitality or retail role?

We believe we have a new exciting challenge for you!

We are recruiting three Inbound Customer Service Operatives to act as the initial point of contact for all NHS SBS clients and staff to resolve their payroll and pensions queries.

We will provide all the training and support for you to become a dedicated, knowledgeable member of the team, able to be flexible in your approach, whilst delivering excellent customer service.

Ideally, successful candidates will be within the Southampton (or surrounding) areas, but we will consider applications from the Sheffield and Leeds areas too.

This a hybrid role is predominantly home based with the teams spending each Monday working out of their local office.

What you'll be doing:

• Dealing with queries from customers (both internal and external) efficiently and affectively by telephone or email
• Delivering outstanding customer service levels
• Striving to resolve all queries on first contact and actively participate in customer service improvement
• Achieving standards set within contractually agreed time frames
• Providing clear, concise, and accurate information to clients and colleagues in a positive and professional manner

What you’ll bring:

• Experience in a dedicated customer service environment
• Proficient at using MS Office (Word, Excel etc.)
• The ability to multi-task and prioritise a workload with a good understanding of time management skills
• Experience of working towards performance targets
• A good standard of education in English and Mathematics

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent
Location: Southampton/ Sheffield/ Leeds
Security Clearance Level: BPSS
Internal Recruiter: Mark
Salary: £23,000 per annum
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible

Loved reading about this job and want to know more about us?

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?