customer relations

customer relations Remote

Simplify
Full Time Remote 22319 - 12.04 GBP ANNUAL Today
Job description

If you are a Customer Service expert who wants to make great money working for the largest conveyancing and property services group in the UK, then keep reading!

THE JOB

Working within the busy Developer Valuation team, the successful applicant will manage their own case load in an exemplary manner, encompassing best practices and the SLAs set within the department.

Known internally as the Valuation Support Consultant, the Customer Service Assistant is responsible for calling new referrals within the SLA and booking in agent valuations. You will be responsible for your own task list and will need to prioritise to make sure the most urgent bookings are actioned first.

A strong determined focus on targets, customer service and overall performance will be key to your success, as will a strong sense of teamwork.

Please note that this role is Saturday-Wednesday inclusive - when fully trained the successful candidate will be able to work from home at the weekends but will still be expected to attend the office on week work days.

BENEFITS

Competitive Salary of £20,319.00 + quarterly bonus (£22,319.00 OTE), Office Based in a modern and scenic environment with the ability work from home at the weekends after training period, 25 Days Holiday (Plus 8 Days Public Holiday), Pension, Option To Buy Or Sell Holiday, Life Assurance, Employee Assistance Programme, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, Discounted Gym Membership & Retail Discounts Plus Many More!

WHAT YOU’LL BE DOING

This role is all about being the first point of contact to our customers and leaving them with an excellent first impression to match!

You will work closely with the wider Valuation team and liaise with estate agents, taking calls and bookings for valuation appointments.

You’ll be confident, friendly and professional on the telephone, with a passion for providing outstanding customer service.

OUR HIRING PROCESS:

  • You’ve checked out our job ad
  • It’s gathered your interest and you’ve applied using our easy application process
  • If selected, you come meet our lovely team and we discuss the finer details
  • In some cases, we might invite you for a second interview
  • If successful, we make the offer and get the ball rolling
  • Once in post you can even recommend your friends to join us and earn a sweet referral bonus – for each one!

REQUIREMENTS

You will be unflappable under pressure and able to pay attention to detail to provide accurate work even when dealing with conflicting tasks and priorities.

You will go above and beyond to provide an exceptional customer service, and assistance to your team mates when they are busy and need help and support.

Lastly, communication will come easy to you. You’ll have a naturally engaging communication style and an empathetic approach when dealing with customers who may be upset and under pressure.

Please note that some weekend work may be required with overtime paid or consideration for time off in lieu during the working week if the business can support it.

This role will be required full-time from Saturday to Wednesday (Thursdays and Fridays off).

OUR PEOPLE

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

ABOUT US

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer.

Closing date: 21st July 2023

customer relations
Simplify

www.simplify.co.uk
Leicester, United Kingdom
David Grossman
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Public
Legal Services
Legal
2019
Related Jobs

All Related Listed jobs

Personal Assistant for young boy @£9.91ph - Norwich NR5
UKCIL Norwich 9.91 GBP HOURLY Today

Full UK driving licence and vehicle to accommodate his wheelchair would be ideal but not essential. I am mother to a 9 year old autistic boy, who is hoping to

customer success manager
HF Holidays Borehamwood, England 24000 - 22000 GBP ANNUAL Today

Ref: HF 23031

Location: Borehamwood, Hertfordshire OR Penrith, Cumbria

Contract:...

Housekeeper
Aramark Catterick, England 10.42 GBP HOURLY Today

A wide range of perks including MyStaffShop discounts (save money on your weekly supermarket shop!), Nest pension, Life assurance, online e-learning and much

Animal Care Assistant - Part-Time
Vets Now Swindon, Wiltshire, South West England, England 10.35 GBP HOURLY Today

Under the guidance of our Vet Nurses and Vet Surgeons, you can expect to be handling patients for basic procedures, assisting with running diagnostic tests and

Picture Framer
Felstead Studios London, England 12 GBP HOURLY Today

Hours/days are flexible, but ideally 2-3 days a week. Using a Morso F mitre guillotine and Minigraf 44 underpinner, or hand pinning.