customer relations Remote
Job description
An opportunity has become available within Customer Services, and we are seeking to recruit 2 part time customer service advisors to work in our Contact Centre.
One post will be to work 24 hours (3 or 4 days per week), with the other post 21 hours (3 days per week), both posts will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.
The successful candidate will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing the customers and residents of Sefton with a high-quality customer service experience as well as maintaining and updating customer information as appropriate on a Customer CRM system as well as other relevant database applications.
Do you have strong customer service experience within a fast-paced Contact Centre environment and are you comfortable and confident with managing a demanding and varied workload?
Most of our enquiries are from residents dealing with complex challenging and stressful situations around council services such as social care cleansing housing benefit and council tax. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.
If your application is successful Interviews will take place remotely throughout July and August.
Equal Opportunities
Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.
How to apply
Please apply online via the link provided.
Please note, we do not accept CV’s (unless specified on the advert).
Please fully complete the online application form.
