customer relations

customer relations Remote

Sefton Council
Full Time Remote 24054 - 22369 GBP ANNUAL Today
Job description

An opportunity has become available within Customer Services, and we are seeking to recruit 2 part time customer service advisors to work in our Contact Centre.

One post will be to work 24 hours (3 or 4 days per week), with the other post 21 hours (3 days per week), both posts will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.

The successful candidate will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing the customers and residents of Sefton with a high-quality customer service experience as well as maintaining and updating customer information as appropriate on a Customer CRM system as well as other relevant database applications.

Do you have strong customer service experience within a fast-paced Contact Centre environment and are you comfortable and confident with managing a demanding and varied workload?

Most of our enquiries are from residents dealing with complex challenging and stressful situations around council services such as social care cleansing housing benefit and council tax. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to successful candidates who display the customer service qualities we are seeking.

If your application is successful Interviews will take place remotely throughout July and August.

Equal Opportunities

Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.

How to apply

Please apply online via the link provided.


Please note, we do not accept CV’s (unless specified on the advert).


Please fully complete the online application form.

customer relations
Sefton Council

sefton.gov.uk
Sefton, United Kingdom
$100 to $500 million (USD)
10000+ Employees
Government
National Services & Agencies
Related Jobs

All Related Listed jobs

Care Assistant
Longfield Healthcare Ltd - Excelcare Maldon, England 10.9 - 11.25 GBP HOURLY Today

We provide support to older people with a range of needs including dementia, physical disabilities, and mental health issues.

Multi Drop Delivery Driver
Shifters Ltd Morley, England 13.75 - 18.75 GBP HOURLY Today

In possession of a full driving licence with no more than 6 points and no active UT, DR, DG, DD, BA, IN, AC, CD, LC30-50, MS50-90, MR or TT endorsements.

Health Care Assistant - Days & Nights
Saint Pauls Healthcare Ltd Cornwall 14 - 24 GBP HOURLY Today

You will be providing personal care, medications, daily activities and assisting residents to lead a more fulfilled life. Hour rates of 14 - 24.00\*.

Main Grade Social worker
The Royal Borough of Kingston upon Thames Kingston upon Thames, England 27357 - 43815 GBP ANNUAL Today

To keep up-to-date with developments, products and information relating to the service and the rest of the council to ensure that appropriate and timely

Trainee Finance Analyst
INEOS Grangemouth Grangemouth, Scotland 32169 - 56856 GBP ANNUAL Today

Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability.