customer relations Macclesfield, England
Job description
Job Title: Customer Service Advisor
Contract Type: Permanent (Mon-Fri 37.5hrs)
Location: Alderley Park
Working style: Hybrid 50% home/office based
Closing date: 11th August 2023
Salary & Benefits: We offer a base salary of up to £25,000, dependant on your experience. In addition to this we offer great benefits which include: 28 days’ holiday + bank holidays (with the option to buy and sell), annual bonus and salary reviews, discounts, and a market leading pension package.
We currently have exciting opportunities to join our award-winning pensions department. As a New Business consultant, you will work with a variety of internal and external customers, including Financial Advisors and RLG Members. You will be their first point of contact for processing new applications and dealing with inbound and outbound calls, building strong relationships, and keeping the adviser/customer up to date, resolving any queries through to completion. So ensuring all our customers receive the best support and feel confident making decisions about their long-term savings and investments.
About the role
Provide a professional and market leading experience for every customer.
Manage customer queries via inbound/outbound calls as well as responding to email and written correspondence.
Prioritise and respond to customer queries in a timely fashion, keeping the customer informed.
Accurately log all queries and maintain accurate customer data that meets our regulatory standards.
Work as part of a wider team to ensure best practice, and provide consistent support to customers, meeting their needs and supporting the RLG purpose.
About you
Experience in a customer service role via telephone or face to face.
High level of customer care; always putting the customers’ needs at the heart of the decisions you make.
Polite, professional phone manner with the ability to communicate in a clear, confident, and sincere tone.
Thrive in a fast-paced administrative environment with the ability to manage and prioritise multiple queries and processes simultaneously and accurately.
Working knowledge of Microsoft Office, including Word, Excel and Outlook.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days’ annual leave, in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
