customer relations Fareham, England
Job description
Are you a customer-centric individual?
Do you enjoy solving problems?
Are you looking for an employer to invest in your career development, as well as reward you for your hard work with bonus’, incentives, and fun social events?
If you're nodding your head, then you're exactly who we're looking for!
At Onestream, a thriving broadband provider based in Whiteley, we are looking for Customer Service Advisors who can infuse their own unique personality into every customer interaction, so if you have a contagious zest for life and a natural talent for making people’s day, we want to hear from you!
As a Customer Service Advisor, you'll be the shining star that our customers turn to for help. You'll tackle their queries with a smile, ensuring their journey with us is smooth and stress-free. From updating customer details to answering questions about our services, you'll be the person they need.
At Onestream, we take your career development seriously. We believe in fostering growth through coaching, shadowing, exciting online learning, and external opportunities. We have an incredible in-house Learning and Development Manager who will support your growth from day one, providing you with the tools and knowledge you need to succeed.
But it's not all work and no play at Onestream. We know how to have a good time! Join us for quarterly events that range from epic karaoke battles to friendly bowling competitions, chef-catered BBQ's, or even a day at the exhilarating Goodwood races. And if that's not enough, our team lunches and Friday drinks at the on-site bar will keep your spirits high!
Oh, did we forget to mention the bonuses? You read that right! In addition to a competitive salary, we offer individual, departmental, and company-wide bonuses. Your hard work will be recognised and rewarded.
So, if you're ready to embark on an exciting journey with a vibrant team, apply now to become our next Customer Service Advisor.
The Details
Location – Whiteley, Hampshire (near Fareham), in a modern office with free parking.
Full time hours (part-time also considered) – 37.5 hours per week, between the hours of 8am-8pm Monday to Friday plus up to 2 Saturdays per month 10am-4pm – you get the day back in lieu.
Salary - £20,000-£23,500 per year depending on experience PLUS generous uncapped bonuses which take your salary potential to £28,000+ per year.
To be considered you will
- Be able to commute to our office in Whiteley (near Lidl, Solent Hotel)
- Have experience working in a Customer Service environment (either in person or telephone based)
- Have excellent written and verbal communication skills
- Have experience in problem solving and can apply a methodical approach
- Have experience using Microsoft Office
- Have excellent time management skills
- Be comfortable working in a fast-paced environment
- Be patient and a good listener
- Be a good team player
In return, we can offer you
- Extra leave for your birthday
- MyTime - an additional 12 hours over the year to use for whatever you like (want to come in late? Leave early? Got an appointment? School sports day?)
- Accrue extra annual leave for length of service
- Referral bonus scheme
- Free gym membership and complimentary Myzone Switch heart rate monitor, with team challenges and prizes
- Discounts on mobile phones and broadband
- Regular all expenses paid group social events
- On-site bar for Friday drinks with the team
- Learning & development training to help you to grow
- Regular incentives
- Amazing opportunities for progression
Take a look at our Instagram to see what it's like to work in the Ridown Group @lifeintheridowngroup!
Equal Opportunities
We are an equal opportunities employer and strive to have the best people in every job. This is why we make employment decisions based on merit. We do not discriminate on age, disability, gender reassignment, marriage or civil partnerships, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex or sexual orientation.
