customer relations Manchester, England
Job description
About us
Ricochet are an award winning marketing agency based in Manchester. We are professional and agile and adapt to our client's brief.
Our work environment includes:
- Modern office setting
- Training provided
- Inclusive and supportive
We are looking for a Customer Assistant to join our team and provide excellent customer service to our clients. The successful candidate will be responsible for responding to customer enquiries, providing product information, and resolving customer complaints in a timely and professional manner. The ideal candidate will have strong communication skills, be able to multitask, and have an eye for detail. If you are passionate about providing exceptional customer service, then this is the perfect opportunity for you!
Responsibilities:
- Greet customers and answer their enquiries.
- Assist customers.
- Provide information about products and services.
- Process payments and new lead forms.
- Maintain a clean and organised workspace.
- Follow company policies and procedures.
- Assist with inventory management.
- Ensure customer satisfaction.
Job Type: Full-time
Salary: From £20,000.00 per year
Benefits:
- Company events
- Flexitime
- Profit sharing
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- m3 2nh: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
