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Customer Helpdesk Advisor, Central Bristol

Resolve Recruitment are proud to be working with a rapidly expanding and reputable technology company offering its clients a broad range of business tools/solutions to improve internal processes including staff management, audits and much more. Due to this expansion, they now seek a number of Customer Helpdesk Advisors to work from their central Bristol offices.

The role:

• Monitoring systems and logging data accurately
• Dealing with immediate problems and client requests
• Handling incoming and outgoing telephone calls, including alarm callouts and customer enquiries
• Handling officers enquiries
• General administration
• Tasking jobs to mobile patrol officers & supervisors
• Key checks/audits
• Confirming shifts with officers
• Updating system with cover and making calls to cover clients' staff requirements at short notice
• Completion of full in depth reports of incidents and faults which may occur
• To ensure all company policies and procedures are followed accordingly
• Provision of first level support to clients for our wider product and service offering
• Providing support to our clients, their staff and their clients for use of our products and services
• Carrying out initial triage of tickets that are received either via email or phone call
• Once fully conversant with our systems and services, members of the Support team may be responsible for carrying out client and user training as booked by the training coordinators

Experience required:

• Someone who is vigilant and has good attention to detail
• Ability to stay composed when handling incidents
• Must be confident in the use of Windows Platforms and associated software. Ideally Apply devices too
• Confident, friendly and helpful telephone manner
• Excellent spoken and written communication skills (English)
• Ability to multitask and prioritise workload
• Willingness to understand Software Development process
• Excellent problem-solving skills, ideally technically aware
• Experience/exposure within a call centre or similar environment preferred

Remuneration and hours:

• A starting salary of £24,960 (£12 ph at 40 hours pw)
• Overtime at £12ph also available
• A range of shift options available between 0630am up to 2100pm
• Monday to Friday with hours worked on alternate weekends
• Excellent benefits, training, support and career path

For more information about these exciting Customer Helpdesk Advisor careers, please APPLY TODAY.

Key:

Customer Service Advisor, Helpdesk Advisor, Customer Helpdesk Advisor, Customer Advisor, Bristol.

IND1

Job Types: Full-time, Permanent

Salary: £24,960.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Sick pay
• Store discount
• Transport links

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Kingswood, Bristol: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person

Reference ID: JS-CHA-BS