customer relations Newport News, VA
Job description
We are a sales and consulting agency located in the Virginia Beach area and are partnered with the Verizon 5G product campaign. Our firm is committed to establishing and maintaining long-lasting relationships with clients, team members, and stakeholders. Because of the exponential growth our entry-level Customer Service Associate team has garnished our agency, our longest-standing client has entrusted us with the roll-out of their newest product line: Verizon 5G Home. Their tagline “Ultra-fast, Ultra-simple” can also be applied to our team: We are ferociously driven to meet the needs and goals of our clients in a speedy, no-fuss way. We are looking for someone to join our entry-level Customer Service Associate team to assist in the new product and service rollout.
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We firmly believe in hiring Customer Service Associates who exhibit a strong worth ethic, an undeniable genuineness, and the drive to make their mark by utilizing a fresh and creative perspective in an established industry. This directly enhances our core values and unilaterally helps our clients reach their ultimate goal: attain high margins of sales success, brand recognition, and customer loyalty.
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Responsibilities of our Customer Service Associate:
- Establish the initial relationship with new customers to properly position 5G Home products to each individual based on their want and need
- Educate customers on the rollout of these products and the new technology that supports them
- Assist in the sales process with any qualifying customer, provide all necessary details regarding new account information, product promotional pricing, and delivery of services
- Overturn any objections, handle all inquiries, and resolve issues swiftly with any customer, and expedite to the necessary department if required
- Drive customer engagement from initial contact through the point of sale to delivery of products
- Communicate effectively within the Customer Service team as well as with Upper Management, Sales and Compliance teams to ensure efficiency and success
- Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily to assure the success of this product rollout
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Recommended traits of an entry-level Customer Service Associate:
- High school diploma and/or GED equivalent
- 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred
- Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately
- A student mentality to learn on-the-job from the entry-level and the drive to continue development of oneself and the company
- Tenacious and dedicated to reinforcing the core values of unbelievable and professional customer service
- An empathetic and compassionate disposition displayed while working with customers
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Job Type: Full-time
Pay: $750.00 - $1,050.00 per week
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: In person
