customer relations Leicester, England
Job description
The job is all about connecting with the customer and doing everything you can to make the experience of buying from our client a good one. You need to be passionate about listening to customers, communicating with customers effectively, and taking ownership of their queries through to a successful conclusion.
Your main responsibilities will be:
- Answering calls and emails as part of a fast-paced Customer Service Team, reporting to the Customer Services Manager.
- Manage any queries, feedback, or escalations with manufacturers or third-party delivery companies.
- Create open dialogue through strong relationships within the key departments within the company, to continually deliver and improve the front-line customer experience.
- Ensure each customer has a positive experience and will become a repeat customer.
- Deal with day-to-day administration tasks within the department.
- To optimise the performance of the Customer Services Team by continually improving our customer's experiences.
- Proactively and demonstrably contribute to Customer Service initiatives as advised by your Management Team.
About You:
We are looking for someone with a genuine desire to go beyond to provide exceptional customer service and someone with experience of communicating with customers effectively via various channels. You must have excellent communication and interpersonal skills to be able to deal diplomatically with a range of people inside and outside of the business. Exceptional attention to detail, proven general IT skills, and someone who can work individually, or as part of a close-knit team is a must.
Hours of work:
Monday to Friday 9am - 5:30pm for 3 weeks and one week will cover the weekend but you will give two mid-week days as rest off during that week.
Contact Megan at Recra for more information at 0116 4646336.
About Recra Consulting :
At RECRA, we have a drive and passion to establish and build long lasting relationships. We are different to other agencies as we commit ourselves to working in and outside of office hours to ensure we are proactively finding the best talent on the market. Its our candidates that define RECRA with strong referencing provided with any candidates we represent to ensure we only work and represent the best. We work closely with our candidates and through various interviewing techniques and relationship building we can really find out what make them tick. What’s been missing from previous roles and what is really key in the next role. Our client relationships are ones that are built on honesty, transparency and dedication. We are committed to fully understanding the in’s and out’s of a business, finding out why people love working there and the type of people that will nourish in their environment. RECRA have a strong ethical approach to recruitment and really engage with candidates and clients to ensure a congenial connection.
