customer relations Haltom City, TX
Job description
Our goal is to create a culture that blends active lifestyles with environmental responsibility in order to promote the use of renewable/sustainable materials. If you believe in problem solving for a better future, then que Factory is a good fit for you!
Responsibilities:
- Respond to customer email inquiries and issues in a timely and professional manner.
- Coordinate with Logistics and Warehouse managers to update order changes or cancellations per customer requests.
- Tackle customer challenges.
- Track our success in building customer happiness, and report these to supervisors.
- Engage with customers via chat, social media, and email channels.
Requirements:
- 1+ year of ONLINE customer service or customer support experience.
- Outstanding oral and written communication.
- Able to juggle multiple conversations with customers, and track trends and data to help improve customer happiness.
- Exceptionally organized and detail-oriented.
- Ability to take direction, then work independently.
- Ability to find creative solutions to customer-specific situations.
- Reviewing data to investigate and identify issues that arise with our operations or processes
Benefits:
- Competitive hourly rate.
- Flexible work schedule.
- Incredible people, a truly collaborative team and the ability to make a big impact on environmental sustainability.
About Que Factory:
Que Factory is a product design company based in the Dallas. Our goal is to create a culture that blends active lifestyles with environmental responsibility in order to promote the use of renewable/sustainable materials. que Factory is born of a love for nature and a belief in problem-solving for a better future. We support active lifestyles and strive to provide stylish, environmentally responsible products that balance mindfulness, design, and exploration. Fed up with disposable plastic bottles permeating our oceans and landscapes, we were inspired to develop our first product, que Bottle, a lightweight, collapsible, and fashionable hydration alternative that is 100% plastic-free. Since then, we’ve been collaborating with environmental non-profits across the country to expand our mission beyond innovation and into the oceans, canyons, and rainforests themselves. We are committed to building a community of sustainability and encourage like-minded individuals to join in our adventure.
