customer relations Bristol, England
Job description
This is an exciting opportunity for someone looking for an internship marketing & customer service role within a fast-paced, rapidly-growing e-commerce business. The candidate will learn how the business operates across a variety of marketing channels, as well as interacting with customers through a number of different avenues.
This candidate will work closely with the Marketing Manager across a variety of marketing activities, including, but not limited to, SEO, paid media, social & content, and product development. Working as part of a small, close-knit team, this is a hands-on role with plenty to do. Initially this role will be supported & mentored, but over time the candidate should feel comfortable with a certain level of autonomy within their role.
This candidate will also work with the customer service team, providing support on a regular basis. This may include answering queries over email & telephone, as well as some administrative tasks.
For this role, you should be undertaking a business or marketing undergraduate course, and be looking for a sandwich placement as part of your degree.
Role
- The marketing element of this role is broad, but with a core focus on product development & marketplace management. This role will give you the opportunity to get stuck in & learn how to use new marketing channels.
- Work with our in-house designer & external parties to bring to market new product design ideas.
- Coordinate seasonal social & content plans.
- Work with the Marketing Manager to develop & launch new product marketing plans.
Assisting the Marketing Manager with other marketing tasks & other channel activity when required.
- The customer service part of this role is focused on providing customer support over email & on the phone, but there will also be administrative duties to support customer service activities.
Skills & Experience
- Confident, and with the ability to build new relationships
- Excellent verbal & written communication skills
- Excellent attention to detail
- Enthusiastic, creative & well organised
- Self-motivated, and capable of working autonomously
- Interest in business & marketing
- Prepared to go the extra mile
Job Type: Internship
Contract length: 12 months
Salary: From £16,000.00 per year
Benefits:
- Casual dress
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bristol, BS32 4QL: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Work Location: In person
Application deadline: 04/08/2023
Expected start date: 07/08/2023
