customer relations Manassas, VA
Job description
The Prince William County, Department of Social Services, Customer Support and Services
Team (CSS) is seeking a detail-oriented applicant for our Human Services Associate position. If you are looking for a challenging and rewarding job, then come be part of a team that helps vulnerable adults and their families find the assistance they need.
The Prince William Department of Social Services staff over 480 employees, serve the community through adult and child-welfare programs, public benefits distribution, and homeless prevention services. We annually serve over 100,000 people with the goal of creating self-sufficiency and economic stability. We offer excellent pay and benefits, including affordable health insurance, generous sick and annual leave, paid holidays, Virginia Retirement System, Employee Assistance Programs, Credit Union and more.
ABOUT THIS ROLE: In this role, you will review applications, research state systems and register SNAP (Supplemental Nutrition Assistance Program), Medicaid and TANF (Temporary Assistance for Needy Families) applications. You will schedule appointments, prepare interview letters and hotline forms. You will upload required documents into the DMIS. The ideal candidate will have critical thinking skills to help them evaluate applications; strong verbal and written communication skills; ability to work cooperatively with others as well as independently.
MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:
High School diploma or G.E.D. and 1 year of related experience.
PREFERENCES:
We require a high school diploma or G.E.D. The ideal candidate will have…
Experience screening and registering SNAP, Medicaid and TANF application in VaCMS- Strong computer skills; Experience with Outlook, Microsoft Word and Excel
- Experience working with Virginia Case Management System (VaCMS)
- Excellent customer service experience
SCHEDULE REQUIREMENTS: Full Time 37.5 hours per week M-F. Potential for telework.
SPECIAL REQUIREMENTS:
- All Social Services staff members are required to provide emergency human services work in the event of an emergency or disaster.
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