customer relations Aberdeen, Scotland
Job description
Customer Service Advisor – Jaguar Land Rover
Aberdeen
Salary including bonus up to £34,000 + Excellent benefits
Monday - Friday 8am-5pm or 9am-6pm rota basis and 1 in 4 Saturdays 8am-1pm
Peter Vardy Ltd is a young, innovative, and fast paced, family run company – here to push boundaries to ensure we remain the best at what we do – selling cars. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.
Our Jaguar Land Rover Service Department is busier than ever and as result we are looking for talented Customer Service Advisors to join our Jaguar Land Rover Team in Aberdeen. Our ideal candidate will have automotive service advisor experience however we will consider candidates who has previous/current face to face customer service experience, exceptional organisational, communication and administration skills.
What you will be doing
Our Service Advisors are an important component that works as a link between our guests and our workshop. It’s a tricky role, where one foot is in the engine room and the other foot is in the showroom. From welcoming guests, you’ll ensure their smooth journey; from agreeing service or understanding repair requirements; to booking in work and presenting the completed job. Along the way, you’ll liaise with our parts team, suggest additional products and services to the guest, and make sure all invoicing is shipshape. It’s all about giving our guests peace of mind. You must have an enthusiasm for guest experience and a passion for the industry with the confidence to deliver an outstanding service to our guests.
- Greeting our guests in an enthusiastic and positive manner
- Handle inbound and outbound bookings for service and vehicle repairs
- Agree and fulfil a contact plan with every customer to keep them informed throughout the day of the progress of their vehicle, utilising phone, text and email facilities.
- Provide a thorough and accurate explanation of all additional work recommended and accurate solutions.
- Liaising with workshop and bodyshop to progress work through the system
- Handling customer feedback and complaints and ensuring them we can solve any issue
- Maintaining customer database and records accurately. Ensuring compliance with all aspects of Data Protection.
- Maintain and develop knowledge through attending various training courses and developmental activities
What we are looking for:
- Current experience working as a Service Advisor or experience working in a similar role.
- Exceptional customer service skillS
- Target driven
- Excellent communication skills and warm telephone manner
- Ability to multi-task within a busy environment
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner.
- Computer literate
Your Net Better off – the Peter Vardy difference!
- Industry leading compensation package - you’re in control of your earnings!
- 30 days holiday rising with length of service
- World class training delivered by the PV Academy to enhance your career
- Employee discounts & lease cars options through the PV Cares scheme
- High Flyer Incentives – would you like to win a trip to Vegas?
- Generous Colleague Referral Scheme
- Subsided uniform provided
- Pension & Life Assurance
- Enhanced maternity & paternity leave
- Access to the PV Wellbeing Centre – MOT & In house counselling services
- Colleague events – Family Fun Day, Annual ball, Christmas party - yes we like to have fun!
If you would love to be part of our Peter Vardy family, please APPLY now with an up to date copy of your CV. We look forward to hearing from you soon.
Peter Vardy is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Work Location: In person
