customer relations Epsom, England
Job description
An amazing opportunity to work for an industry leading UK based technology company that helps to save lives.
Peoplesafe is a young dynamic company consistently growing at the fastest rate in our industry
Our business is centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 150,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management, distribution and care.
Benefits include:
- 25 days annual leave, plus your birthday off;
- £10 monthly Deliveroo voucher;
- Choice of two pension schemes;
- Life cover;
- Health cash plan;
- Company events; Wellbeing Wednesday;
- Electric car discount; and more...
Responsible for: Providing a high standard of customer service to our customers, ensuring queries are handled and resolved in good time and to customer expectations.
Key Responsibilities
- Deliver outstanding customer service to all customers.
- Handling all customer interactions in a friendly and professional manner.
- Resolving daily queries surrounding device performance, reporting, portal usage and alarm assistance, whilst aiming for a First Contact Resolution (FCR)
- Processing all customer enquiries to agreed SLA’s.
- Liaising with the Alarm Receiving Centre to aid the closure of live alarms, and fellow departments to support customers when required.
- Carry out various ad hoc Customer Support administration as required, including reporting.
Experience & Knowledge:
- Minimum 5 GCSE's including Maths and English
- Customer Service Experience
- Organised and able to prioritise
- Team player, with good interpersonal skills
- IT Literate
Job Types: Full-time, Permanent
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Sick pay
- Store discount
- Work from home
Schedule:
- Monday to Friday
COVID-19 considerations:
We follow Government Guidelines
Experience:
- customer service: 1 year (required)
Work Location: Hybrid remote in Epsom, KT17 1HS
About Peoplesafe
CEO: Naz Dossa
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.peoplesafe.co.uk
Year Founded: 2011
