customer relations Indianapolis, IN
Job description
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.This is a fully virtual work from home position for candidates who reside in the state of Indiana only. Candidates who reside outside of this state will not be considered. Successful candidates must be able to report physically to our resort location in Carmel for new hire paperwork on day one and must be able to meet our work at home requirements (see below).
How You'll Shine
Our Travel Guides will receive inbound calls and/or initiate outbound calls to or from RCI members representing multiple memberships.
We assist members in booking all aspects of travel (i.e. flight, hotel, car, etc.) while selling vacation products and services.
$34,320 annually plus incentive. This is an hourly position, it is based on an annual calculation of the base rate.
Additional earning opportunities include monthly contests, shift differentials, and recognition programs.
Top Reasons to Work at RCI
Our contact center was recognized by the Indianapolis Star in their “Top Workplaces in Central Indiana” for the 13th straight year!
Medical/dental and vision care plans within 30 days of employment
Travel discounts to stay at our beautiful hotels and resorts worldwide
Emphasis of importance on having a work/life balance with generous paid time off including most holidays
What You'll Bring
High School Diploma or GED required
Strong interpersonal and customer service skills
Previous call center and sales experience is preferred but not required
Must have strong communication and problem solving skills
Intermediate computer skills including internet navigation ability is a must
6 weeks comprehensive training program - Monday - Friday, 10:00 a.m.- 6:00
After training you will be assigned 8 hour shifts starting between 12:30 p.m. and 2:30 p.m. throughout the week and a Saturday work schedule of 11:30 a.m. – 8 p.m. Sunday off and one day off during the week.
What is required for me to work from home?
Quiet workplace free of noise and distractions
High speed DSL or Cable internet only (satellite internet not compatible) with download speed of 15mbps, upload speed 1.75mbps, pings less than 100ms
Must be able to hardwire computer directly to router
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.
