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Job description

To provide outstanding levels of service primarily by telephone and via email to all our valued customers. Striving to deliver a satisfactory resolution to every customer in a timely manner.

• Be confident in dealing with a high volume of calls and email and balance priority.
• Be able to listen and interpret the needs of the customer and respond accordingly, using own initiative to resolve in most circumstances.
• Opening new accounts and taking payments, whilst providing a safe a secure environment which complies with GDRP legislation.
• Take orders and arrange refunds and exchanges.
• Record keeping and ensuring accounts are kept up to date.
• Recommend our products and alternatives with confidence where applicable.
• Being able to follow up and a strong attention to detail.
• Ability to work with various stakeholders at all levels to support customer relations.
• Comfortable using various computer programs and telephone systems.
• Excellent communication and presentation skills, and a strong understanding of high-level customer service standards and the ØRN brand.
• Confident in dealing with complaints and challenging customers whilst understanding our guarantees and terms of sale.
• Be comfortable being managed via a KPI process.
• Work well in a team.

Job Types: Full-time, Permanent

Salary: £23,500.00-£24,000.00 per year

Benefits:

• On-site parking

Schedule:

• 8 hour shift

Application question(s):

• Are you over 18?
• Do you have the right to work in the UK?

Experience:

• customer service: 2 years (required)

Work Location: In person

Reference ID: ØRNCS3