customer relations Newport, Newport, Wales
Job description
Customer Services Representative
Newport (Wales)
Permanent
Up to £23585 per annum
We are currently working alongside a leading Facilities Management organisation to recruit a Customer Service Representative on a permanent basis in Newport
The Customer Service Representative will be responsible for managing incoming maintenance calls and emails ensuring excellent customer service is provided to our end-client. They will log and create new job orders, assign them to the relevant engineer or contractor and update the bespoke system (Maximo) and internal spreadsheets. The successful candidate will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based or call centre-like environment. Previous helpdesk or facilities experience is not a critical requirement.
Full training on our systems and process will be provided to all new starters.
The successful candidate will have;
- Previous administration experience
- Excellent telephone manner
- Excellent attention to detail
- Proficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systems
The successful candidate will be responsible for;
- Answering all incoming calls in a timely manner
- Monitoring email inbox and action all incoming enquiries
- Raising enquiries, defects and jobs and assign to maintenance team
- Logging jobs into CAFM system – Maximo
- Populating and updating spreadsheets
- Liaising with other staff members, including external contractors
Job Types: Full-time, Permanent
Salary: Up to £23,585.00 per year
Work Location: In person
