customer relations Mooresville, NC
Job description
Novolex® is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.
Our Sustainability Commitment
The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.
How You'll Perform the Role
- Interact with customers via phone and email to provide prompt and accurate responses to their inquiries and concerns.
- Enter new orders into the company's order management system accurately and efficiently.
- Handle a high volume of customer interactions while maintaining a professional and courteous demeanor.
- Identify and assess customer needs, and proactively offer appropriate solutions or recommendations.
- Collaborate with internal teams to address and resolve complex customer issues in a timely manner.
- Escalate unresolved or critical customer situations to the appropriate department or supervisor for further assistance.
- Provide product information, pricing, and availability details to customers.
- Maintain a comprehensive understanding of our products, services, and company policies to effectively assist customers.
What We Need From You
- Proven customer service experience or relevant work experience.
- Excellent verbal and written communication skills.
- Strong problem-solving and decision-making abilities.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and accuracy.
What You'll Get From Us
Benefits
With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.
Community Engagement
At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.
Training and Development
We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through Novolex University. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.
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Job Reference: US02122
