customer relations Gateshead, England
Job description
Customer Service Advisor
HI, WE’RE NGP!
At NGP, we’re proud to be the largest energy consultancy in Europe, managing business energy portfolios for over 30,000 clients. Our team of experts guides businesses of all sizes, from SMEs to global organisations, in purchasing their energy contracts with ease and efficiency.
Join our global family, with modern and vibrant offices in the UK, France, Malta, India, and Italy. Be part of a team that's leading the way in energy consultancy and helping businesses make informed decisions about their energy consumption.
YOUR PACKAGE:
INDUSTRY-LEADING COMPENSATION PACKAGE: £21,255
HOURS: Monday to Friday 09:00 – 17:00.
LOCATION: Baltic Place– Gateshead Quayside
YOUR BENEFITS:
- 23 days of annual leave + bank holidays, with an additional fully paid month off in December (target dependant)
- Amazing work culture
- Bonuses/Incentives (such as Silverstone, Wimbledon, Tomorrowland, Lost & Found, Champions League and more!)
- Quarterly colleague events.
- Opportunities for career progression and development (we enjoy promoting from within)
YOUR ROLE:
The role of a Customer Service Advisor will include,
- Prioritise and process customer requests submitted by telephone or email.
- Investigate and resolve any customer complaints quickly and patiently.
- Maintain thorough and accurate customer service records.
- Keep confidential records and financial information private and secure.
- Learn how to use various database systems and technology to deliver great customer care.
- Liaise with energy suppliers on behalf of our customers to ensure they receive the best possible service.
- Work as part of the NGP team to support colleagues, identify further business opportunities and drive positive company sales results.
- Communicate with customers as their contract start dates approach to ensure a smooth transition to meet their specific energy needs.
- Ensure we can keep our customers engaged, customer retention.
- Ensure they comply with all company operating policies and procedures.
WHO YOU ARE:
We are looking for ethical, self-motivated, ambitious people who are passionate about providing a quality service to our new and existing customers!
- Able to work in a fast-paced, self-directed, professional environment.
- Manage your own workload and prioritise.
- Self-motivated, driven, with a passion to succeed.
- Able to work under pressure when needed, can exceed expectations.
- Communicate effectively, both verbally and in writing, professionally and articulately.
- Problem solver
- Resilient, ambitious, and driven personality
- Computer literate and accomplished team player!
EXPERIENCE
Experience in the Energy Industry is essential, but training and development opportunities to continuously improve your Customer Service skills will be provided.
Northern Gas and Power is an equal opportunities employer. We are committed to actively promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect. A copy of our Diversity, Equity and Inclusion Policy is available on request.
Job Type: Full-time
Salary: £21,255.00 per year
Benefits:
- Company events
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
Work Location: In person
