IT Support Assistant London, England
Job description
Job Description
You will be responsible for providing technical support, maintaining, and upgrading IT devices, advice, and guidance for internal/external users of IT systems and electronic devices, either directly or by telephone, e-mail, communication methods provide by different marketplaces or other network interaction. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
Entry Requirements
Entry is possible with a variety of academic qualifications and/or relevant experience. Previous experience in this domain is preferable. Training is provided off- and on-the-job which may be supplemented by specialised courses.
Tasks and requirements
- Provide technical support to end-users and customers through different channels.
- Addressing user tickets regarding hardware, software, and networking issues with the products.
- Manage, install, and upgrade any or all IT infrastructure including networking devices and computer systems.
- Prioritise and manage many open cases at one time on different marketplaces.
- Conducting remote troubleshooting on a day-to-day basis.
- Research possible solutions in user guides, technical manuals, and other documents available in the products catalogues.
- Out-of-hours remote technical cover at times of peak activity through chat or phone calls.
- Maintaining and recording inventory through different database management software.
- Maintaining company’s Database including the logbook of daily activities.
- Maintain a log of work in progress, calls received, actions taken, and problems detected.
- Detect and device a plan on solving most common problems with the products by finding the underlying cause.
- Researching new business development opportunities.
Job Type: Full-time
Salary: £27,000.00-£30,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- East London: reliably commute or plan to relocate before starting work (required)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location
