customer relations

customer relations Sacramento, CA

NORCAL Ambulance
Full Time Sacramento, CA 56100 - 37500 USD ANNUAL Today
Job description

Position Summary and Responsibilities:

Pay: $37,500-$56,100/yr
Hours: Full Time

The primary job responsibility of the Dispatcher/Customer Service Agent is to:
  • receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch Software.
  • Requests will be taken from: hospitals, clinics, medical assistance companies, flight teams or related entities.
  • Dispatcher/Customer Service Agent will then coordinate the transportation request and send to the most appropriate unit based on: unit availability, unit location, travel time, etc.
  • He/she shall be responsible for: dispatching and call taking for NORCAL Ambulance crews to both the emergency and interfacility setting, including emergency and private callers.
  • The Dispatcher will operate tracking, radio or cell phone communication equipment to monitor the status of field personnel and units.
  • The dispatcher will perform other related tasks and duties as assigned by the departmental leadership.

Primary Daily Duties:

The Dispatcher/Customer Service Agent may be assigned to one or more duties. These duties include, but are not limited to the following:

  • Receive and prioritize all incoming requests for dispatch.
  • Efficiently dispatch units to emergency and non-emergency calls in a timely manner.
  • Demonstrate the ability to make accurate moment-to-moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
  • Effectively triage all incoming requests for service and sends the appropriate unit according to Northwest Ambulance policy and procedure.
  • Obtain required information from party requesting medical transport.
  • Maintain professional telecommunication contact with field units and other agencies.
  • Demonstrate the ability to effectively use the dispatch paging system, iPhone, land lines, and all portable or mounted radios; troubleshoots problems including mechanical/equipment problems and contact the operations manager as appropriate.
  • Participate in required training programs.
  • Perform basic data entry.
  • Provide excellent customer service to all callers and crew members.

Job Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required:
  • Excellent ability to communicate and work cohesively with EMT’s, RN’s and Administration.
  • Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers.
  • Computer competency including proficiency with Microsoft Suite, Google Docs, and current Dispatch Software.
  • Ability to consistently deliver outstanding customer service to all internal and external customers.
  • Highly dependable and able to meet internal deadlines consistently.
  • Strong organization skills and attention to detail.
  • Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
  • Ability to work independently as well as in groups.
  • Ability to maintain a professional manner and appearance at all times.
  • One year of EMS and/or dispatch related experience and/or training preferred.
  • Knowledge of Northern California geography.
  • Able to function in a high-stress environment where the work goes from minimal to overload within moments.
  • Must act in a mature, courteous, and decisive nature in order to provide maximum customer service

Apply Here

About NORCAL Ambulance

CEO: Barry Sutherland
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Company - Private
Website: www.norcalambulance.com
Year Founded: 2005

customer relations
NORCAL Ambulance

www.norcalambulance.com
Dublin, CA
Barry Sutherland
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Health Care Services & Hospitals
2005
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