customer relations

customer relations Stevenage, England

NHS Professionals
Full Time Stevenage, England 21300 - 12.04 GBP ANNUAL Today
Job description

About The Role

If you’re great with people, enjoy helping others and passionate about giving advice, a Customer Service career at NHS Professionals could be a great choice for you.

Join us and you’ll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.

We are recruiting for a Customer Service Advisor (Internally Known as Flexible Worker Advisor)

Location - Lister Hospital, Level 3 Lister Hospital, Stevenage, SG1 4AB

Full-Time 37.5 Hours per Week

£21,300 per annum - plus the opportunity to take advantage a range of exclusive Rewards and Benefits

In this busy and exciting role, you will receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. The key to success in this role is to establish strong working relationships with both the hiring and bank staff communities, prioritising pro-active tasks to pre-empt process or service issues with the end goal of delighting our customers; our aim is to be a “customer obsessed” organisation.

But this isn’t just any customer service role – every call our Customer Support Advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country.

In return for your fantastic people skills and commitment we offer a unique set of rewards and benefits that you can make the most out of:

Annual Leave – We offer a Whopping 27 days Annual Leave allowance Plus Bank Holidays and the option to buy an extra 3 days annual leave each year!
Employee Discount Schemes – You’ll have access to a range of exclusive benefits such as the Blue Light Card which provides members with access to over 15,000 discounts online and on the high street! And Beat a reward and recognition engagement platform with employee discounts on electricals, entertainment, travel and so much more.
Star of the Month! – Our star of the month award initiative recognises colleagues who go the extra mile, winning a whopping £100 worth of shopping vouchers.
Employee Referral Scheme – You could receive up to £500 if you successfully refer a friend or family member to work at NHSP.

We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute.


About The Candidate

We are looking for candidates with:

  • The ability to establish strong working relationships and to be able to prioritise tasks.
  • Customer service experience in an environment where delighting the customer is the core focus
  • Administration experience
  • Recruitment experience is also desirable
  • The ability to deal with high volume internal and external customer enquiries and conflicting priorities
  • The advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers
  • A proactive approach to relationships and trouble shooting
  • The ability to manage time and workload effectively
  • The ability to prioritise conflicting workloads

customer relations
NHS Professionals

www.nhsprofessionals.nhs.uk
Hemel Hempstead, United Kingdom
Nicola McQueen
$100 to $500 million (USD)
501 to 1000 Employees
Hospital
HR Consulting
2001
Related Jobs

All Related Listed jobs

loan processor
Kistler Instruments Ltd Hook, South East England, England 15000 - 13000 GBP ANNUAL Today

Job Description P-1332
Purpose of the Position

  • responsible for order processing
  • responsible for stock...

Engineering Degree Apprenticeship
Global Learning Rocester, England 32000 - 62500 GBP ANNUAL Today

3 A levels at a minimum of grade C and above, including Maths & a relevant scientific/ technical subject (2 AS level passes are considered equivalent to one A

Cleaning Colleague
ASDA Alloa, Scotland 10.1 GBP HOURLY Today

We put our customers first with excellent service, welcoming stores and extra special' products we work as a team to deliver a great shopping trip through

engagement manager
Reynolds Catering Supplies Waltham Cross, England 35000 - 28000 GBP ANNUAL Today

Employee Engagement Executive

Location: Waltham Cross, Herts

Salary: £28,000 - £35,000 per annum...

Equine Product Expert & Customer Liaison
NAKED HORSE Andover, England 20000 - 25000 GBP ANNUAL Today

Provide excellent product advice to customers and perspective customers. Provide excellent customer service via email, telephone and social media.