Job description

National Pardon Centre

About the company:

The National Pardon Centre has been clearing criminal records since September 2002. We’ve prepared thousands of pardon and waiver applications and completed more background checks than we can remember.

At NPC we understand how a criminal record affects our clients. Finding a job, crossing the border, or even coaching little league can be impossible. The good news is we know how to help. We’ve been dealing with criminal records for a long time. We’ve helped thousands of people and we are committed to helping our clients too.

At NPC, our mission is to have the best team preparing the fastest, most efficient pardon and waiver applications possible.

Responsibilities

In the Position of Client Care Representitive you will have the important responsibilities of:

· Managing walk-in clients and assisting them with their requests by fulfilling them or guiding them to the correct department

· Data entry of sensitive information

· Fingerprinting both Ink and Digital

· Translating from French to English or English to French

· Answering inbound calls and helping support client inquires

· A deep understanding of all offering and processes and the ability to manage these items as needed

· Additional tasks as required

Qualifications

· Must be bilingual (written and spoken – French and English)

· Detail oriented

· Willingness to learn

· Intermediate to advance data entry skills

· Excited for new challenges

· Excellent customer service skills; vocal and written

· Knowledge of criminal justice system and asset but no a requirement.

Job Type: Full-time

Salary: $39,000.00-$41,000.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Montréal, QC: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2023-08-07

About National Pardon Centre

CEO: Michael Ashby
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Non-profit Organisation
Website: www.nationalpardon.org