customer relations London, England
Job description
We are looking for Resident Liaison Officers to join our site-based teams in the Cambridge, Camden, Ealing, Greenwich, Hounslow, Lewisham, Medway, and Oxford areas.
This position would be ideal for someone who has worked in the public, retail or care sector and is committed to giving a customer focused service and enjoys working in a varied and challenging role.
The role and your responsibilities:
As a Resident Liaison Officer, you'll be working within a site-based team and your day-to-day duties will include, but not limited to:
· Being the central point of contact for residents and site team members
· Carrying out resident interviews and surveys
· Daily visits to residents at home
· Keeping residents updated
· Dealing with and resolving residents' concerns and complaints
· Attending ad-hoc resident related meetings
We are looking for someone who:
· Has excellent communication and team skills
· Has the ability to build good stakeholder relationships
· Can manage busy workloads
· Is self-motivated
· Has a methodical approach to organising and prioritising work
· Has their own car - Driving will be involved (mileage reclaimable)
· Has exceptional customer service skills
· Has the ability to work accurately under pressure
Benefits of working at Mulalley
We are proud to be able to offer our employees a range of benefits, including:
- £30,000 to £35,000
- £4,000 car allowance
- 26 days holiday per year + Bank Holidays
- Healthcare
- Company Pension
- Training
- Health and Wellbeing
- Cycle to work scheme
- Store discounts
- Staff discount scheme
- Staff referral scheme
- Staff service awards
- Enhanced paternity benefits
- Enhanced maternity benefits
- Paid volunteer time
- Bereavement leave
- Uniform and PPE
- Free flu jabs
- Company social events
Please send your CV to [email protected]
Closing date: 18 August 2023
Interviews are held at our Head Office at Woodford Green, Essex or by Teams / Zoom
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Application deadline: 18/08/2023
Reference ID: RLO/JUL23
