customer relations Michigan
Job description
If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! As a remote Automotive Customer Service Agent at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
You don't need to know anything about cars or parts – we'll train you on everything you need to know to succeed!
What You'll Do
- Provide fantastic service over the phone
- Use your computer skills to:
- Research requests related to vehicle parts
- Track shipments and parts orders
- Escalate critical orders
- Computer, typing and phone skills
- Can speak and type proficiently at the same time
- Able to problem-solve, act as a consultant and resolve customer issues
- Solid work ethic, able to meet deadlines
- Excellent organizational and interpersonal skills, strong attention to detail
- High school diploma or equivalent
- Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
- Available to work during the hours below
- Training (requires 100% attendance):
- First four weeks - instructor-led:
8 hours/day
Between 8 a.m. and 5:30 p.m. Eastern time
Monday - Friday - Next four weeks - hands-on calls:
Scheduled during hours of operation:
Between 8 a.m. and 9 p.m. Eastern time
Monday - Friday
- First four weeks - instructor-led:
- Work schedule:
- Able to work shifts between 8 a.m. and 9 p.m. Eastern time
- Monday - Friday
- No weekends!
- Must be able to stick to the schedule reliably, as some queues are time sensitive
- Degree in a relevant or related field
- Experience in the automotive industry
- Michigan resident
- High-speed internet access at home that you are able to connect to via Ethernet or landline
- Cellular phone
- Secluded and distraction-free work environment
Health & Wellness Benefits
- Medical and prescription coverage, including free annual physicals
- Dental and vision insurance
- Paid time off
- Associate wellness program (earn rewards for meeting health goals)
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) with match
- Flexible spending account
- Life insurance
- Short- and long-term disability insurance
Benefits to Make Your Life Easier
- Teladoc: Free online access to doctors 24/7
- Registered nurse 24/7 help desk
- Patient advocacy: Free 24/7 help with benefit questions and claims issues
- Family, financial and estate guidance (online will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
Thank you for your interest in Morley.
Notices
- Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: bit.ly/MorleyEverify and your right to work: bit.ly/MorleyRightToWork.
- Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
- Click here to view Morley's privacy policy: https://morleycompanies.com/privacy.
