customer relations Stoke-on-Trent, England
Job description
McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.
Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.
Apart from a competitive rate of pay, you will benefit from the following:
o Free Meal whilst working
o Annual Pay related performance reviews
o Employee discounts Card with discounts or cashback at hundreds of well-known retailers
o Private Health care with AXA PPP after 3 years’ service
o Flexible Scheduling Opportunities for training, development and promotion
o 28 days holiday (pro rata for part time)
o Guaranteed Minimum Hours Contracts available that range from 4 to 40 hours per week
About McDonald's
CEO: Chris Kempczinski
Revenue: $10+ billion (USD)
Size: 10000+ Employees
Type: Company - Public
Website: www.mcdonalds.com
Year Founded: 1955
