customer relations United States
Job description
We are excited to grow our team with outgoing representatives who can multi task well, learn quickly, and deliver excellent customer service to our clients!
A successful candidate should be able to show empathy, sense of urgency, and leave our customers with a smile and feeling a sense of value whether communicating through multiple phone lines, email or face-to-face contact.
This role oversees many moving parts and requires high level multi-tasking skills and the ability to stay focused and follow through each detail of our customer and technician support process. We provide superior customer service to both our clients and to our team of managers and technicians while effectively utilizing our technology and softwares to coordinate and route schedules and answer questions.
McCauley Services is a family-owned pest management company, protecting health and property throughout Arkansas for Homeowners and Commercial clients. For over 30 years we have earned our reputation for our superior service and intelligent approach to pest management.
Basic Responsibilities include:
- Answer incoming sales inquiries
- Capture customer details and explains company’s products and services
- Schedule sales and service appointments
- Provide friendly, knowledgeable and prompt support for internal and external customers
- Enter and update customer information into company data base
- Work to improve systems and processes to make call center more effective and efficient
- Coordinate projects and goals with other call center team members
Behaviors for success:
- Confidence and self-motivation
- Strong communication skills and the ability to interact with customers on the phone
- Attention to detail and concern for doing things right the first time
- Desire to work as part of a team and to provide back up for team members
- Concern for helping people and aptitude for making people feel important and valued
- Ability to prioritize competing responsibilities according to urgency and importance
- Experience using MS windows and common business software
- Skill in learning and applying new software
Our best representatives have taken their employment at McCauley Services as an opportunity to flex their minds and grow professionally. Below are some quotes from team members who have been successful in this role:
“I feel my greatest contribution has been my efforts towards efficiency. I try to identify processes that could be improved, whether it’s reporting or routing. It’s also been one of my biggest pleasures at this job.”
“McCauley Services is a great place to work because thinking is definitely welcomed, if not demanded. You have to really be dedicated to being a part of the company. They are family oriented and offer a chance to grow professionally and personally.”
“Working in the pest management industry you’re always learning something new and exciting. Our great, family-oriented atmosphere is enjoyable to work in every day.”
McCauley Services is a family-owned pest management company, protecting health and property throughout Arkansas for Homeowners and Commercial clients. For over 25 years we have earned our reputation for our superior service and intelligent approach to pest management.
Basic Responsibilities include:
- Answer incoming sales inquiries
- Capture customer details and explains company’s products and services
- Schedule sales and service appointments
- Provide friendly, knowledgeable and prompt support for internal and external customers
- Enter and update customer information into company data base
- Work to improve systems and processes to make call center more effective and efficient
- Coordinate projects and goals with other call center team members
Behavioral Musts for success:
- Confidence and self-motivation
- Strong communication skills and the ability to interact with customers on the phone
- Attention to detail and concern for doing things right the first time
- Desire to work as part of a team and to provide back up for team members
- Concern for helping people and aptitude for making people feel important and valued
- Ability to prioritize competing responsibilities according to urgency and importance
- Experience using MS windows and common business software
- Skill in learning and applying new software
