customer relations Belfast, Northern Ireland
Marston Holdings
Full Time
Belfast, Northern Ireland
21674 - 12.04 GBP HOURLY Today
Job description
Vacancy ID :
042005
Town :
Belfast
Closing Date :
Salary :
£10.42
Here at NSL, part of Marston Holdings Ltd., we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live.
Within this role you will
- Support the workshop team efficiently in the recovery and distribution of bikes
- provide and ensure effective and robust audit and quality processes in terms of rentals and practices are maintained internally and aligned externally, representing the Company where required.
- assist the Client and respond to queries, providing up to date advice and guidance on legislation affecting the contract.
- provide detailed analysis and reporting on all operating systems and processes and formulate solution focussed recommendations/action plans to ensure continuous improvement.
- Handling of calls and enquiries from customers and client.
- Collation and recording of data and information for reports eg : Membership , Vandalism
- Despatching of engineers for Firstline repairs & Distribution.
What’s in it for you?
Flexible Shift Patterns
First Class Training & Development Opportunities
25 days’ holiday including bank holidays
Staff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing
Enhanced Maternity & Paternity package (subject to eligibility criteria) Pension Scheme
Full Uniform provided
What do you need to be a Customer Services Advisor
- Excellent communication skills with the ability to communicate to a diverse customer group.
- Competent IT skills, in particular, Word, Excel, Office 365, Outlook
- ABILITY TO HANDLE DIFFICULT CALLERS AND DIFFUSE CONFLICTING SITUATIONS.
- Excellent time keeping and attendance.
- Ability and willingness to work effectively with managers to provide a solution focussed service, which is in line with current legislation and the company policies/processes/practices.
- Organised and methodical with the ability to work unsupervised.
- To be thorough and pay attention to detail
- Analytical thinking skills
- Customer service skills
- The ability to sell products and services.
- Problem-solving skills
- Patience and the ability to remain calm in stressful situations
To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role, apply online today and a member of the team will be in touch soon.
We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.
Marston Holdings
https://www.marstonholdings.co.uk
Birmingham, United Kingdom
Martin Johnson
Unknown / Non-Applicable
1001 to 5000 Employees
Company - Private
Architectural & Engineering Services
1980
