customer relations United Kingdom
Job description
Majisign Ltd is a successful business based in Suffolk, designing, and manufacturing wooden display products in our purpose-built workshop. With emphasis on excellent customer service, we are proud to be working with the world’s best food, beverage, and hospitality brands for over 20 years.
Job Summary
We have a vacancy for a Customer Services Representative to join our office team who can help drive sales and expand our customer base. You’ll be responsible for generating new leads, closing sales and placing orders into our manufacturing pipeline.
This is a pivotal role between production and creative design, so you will be a highly motivated individual, confident with coordinating and liaising between departments.
Roles and Responsibilities include
- Particular emphasis on the sales function providing technical details, product knowledge and quotes to customers.
- Processing of sales orders and email confirmations
- Update CRM database with customer information
- Provide professional customer service support in person and via email or phone
- Identify customers’ needs, recommend appropriate products or services according to their needs
- Follow company policies and procedures, maintain personal professional skills, and work as a team with all team members to achieve common goals
Competencies
- High standard of computer literacy, customer management and organisational skills
- Excellent written and verbal communication skills.
- Sound knowledge of Office applications (Outlook, Word, Excel, PowerPoint)
Personal Attributes
- Organised, enthusiastic and energetic.
- Factual problem solver with a positive attitude
- Confident manner with excellent time keeping and diary management.
- Self-motivated with the ability to work on multiple projects, often under pressure and with limited supervision
- Attention to detail and a desire to get things right first time
- Ability to learn on the job and adapt to changes
Experience
Experience of delivering great customer service preferably within a B2B environment, you will have worked in a similar role ideally in printing or other manufacturing business.
Benefits Include
Competitive salary 31 days holidays (pro-rata) to include Bank Holidays
Auto-enrolment Pension Scheme
Free On-site Parking
Job Type: 41.50 hours per week
Please note that this in an office-based role and flexibility to work from home is not an option.
All applicants must have the right to work full time in the UK
Schedule
Monday to Friday
Work Location: In person
Job Type: Full-time
Salary: From £22,660.00 per year
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Bury St. Edmunds: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
