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Job description

As a Customer Service Representative, you are responsible to provide outstanding service to our client's customers by; scheduling deliveries, handling general inquires, addressing concerns/issues, listening to complaints, troubleshooting problems, and communicating necessary information to our delivery crews.

A typical day would include:

• Contacting customers to schedule/reschedule deliveries.
• Communicating information to delivery crews.
• Verifying status of deliveries with drivers and keeping customers updated
• Responding to customer/vendor queries regarding the status of their orders
• Working alongside dispatch to accommodate customer requests
• De-escalating situations by providing workable alternatives that satisfy the customer
• Taking accurate notes of conversations with customers/vendors and keeping our system updated on any and all changes to their order status.
• General data entry: entering customer orders into our delivery system, filling out order completion spreadsheet

Requirements

• At least 18 years of age or older
• Strong computer knowledge and skills

• Ability to calmly provide conflict resolution and navigate frustrated customer situations
• Ability to enter and schedule orders while taking inbound calls.
• Ability to work full-time hours.
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), listen with auditory acuity, type, read, multi-task, and concentrate for prolonged periods.

Job Types: Full-time, Permanent

Job Type: Full-time

Salary: $17.00-$19.00 per hour

Benefits:

• On-site gym
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Every Weekend
• Monday to Friday

Supplemental pay types:

• Overtime pay

COVID-19 considerations:
All work stations are appropriately spaced.

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person