Customer Care Advisor Remote
Job description
This role is predominantly working from home however your initial training and monthly meetings will be held in Cardiff.
Searching for your next adventure? Looking to join a growing company with great prospects? Then come and join one of the UK’s largest outdoor retailers as a Customer Service Advisor.
As part of the Outdoor and Cycle Concepts group, Cotswold Outdoor is joined by Snow + Rock and Runners Need to support outdoor enthusiasts by providing excellent customer service and a range of products from world leading brands, all whilst promoting and encouraging sustainability!
How will you make an impact?
- Providing excellent service to our customers via telephone, chat, and email
- Engaging and building rapport quickly with our customers to enable understanding of each specific customer’s needs and wants
- Being passionate about being the face of the company, consistently delivering positive and friendly service throughout the whole customer journey
- Driving sales by providing good customer service and product knowledge
- Maintaining a high level of accuracy and attention to detail
- Maintaining departmental and personal Service Level Agreements and KPIs in line with company expectations
Please note this role is 40 hours per week.
You’ll fit right in if you have:
- Great people skills
- A confident and positive approach
- Experience working as part of a team
What’s in it for you?
Colleagues make a company, so we believe in offering a total reward package that’s more than just base salary. As part of the O&CC team you’ll receive:
- Base salary of £20,800 per annum rising to £22,800 from April 2023
- Bonus of up to £750 per annum (in proportion with hours worked)
- 40-60% discount across our range of products
- Up to 20 days holiday with the option to purchase additional holiday (in proportion with hours worked)
- Company pension scheme
- Access to Perkbox, allowing you to save money all year round. Whether it’s supermarket savings or days out, the daily coffee or a summer holiday - there’s something to suit everyone’s lifestyle.
But there’s more, for a full list of what we offer at O&CC check out our brochure here.
Applications from all genders and backgrounds are encouraged.
O&CC aims to be an inclusive employer, where difference is celebrated, respected and encouraged. We truly believe that diversity of experience, perspectives, and background leads to a better organisation for our employees and customers, creating a learning environment and organisational culture that leverage diversity, allowing us all to flourish and keep our business growing.
This advert may close early if sufficient applications are received.
