customer relations Cardiff, Wales
Job description
CUSTOMER SERVICE REPRESENTATIVE - CARDIFF
- Salary – £21,000.00
- Up to 10% bonus
- Internal recognition schemes with financial awards
- Benefits: Reward Hub - employee discount and well-being scheme, Healthcare Cash plan, work-based pension, Summer and Christmas parties and work social events, overtime opportunities, referral scheme for recommending a friend (up to £400)
- 30 days holidays (including public holidays)
Do you have a can-do attitude and passionate about delivering excellent levels of customer service, particularly for those who may be in vulnerable circumstances? When you do “a thing” is it important that it’s right first time, because you want to consistently deliver high standards?
Yes? Then why not join our team at Sonex Financial!
We’re a fast-growing business, part of the multi-award-winning Lantern Group, with a great opportunity for you to join our highly experienced customer service team based in Cardiff.
A bit more about us...
Sonex Financial is part of the Lantern Group, who’ve proudly achieved GOLD awards from both Investors in People and Investor in Customers for several years in succession! Sonex is an award-winning Customer Management company, recognised for doing things differently and being the specialist in our sector. We partner with several of the big energy and utility providers, helping their customers, experiencing financial vulnerability, find the right solution based on their personal circumstances.
What will you be doing?
You’ll be joining a friendly team, where your role will focus on helping our customers find a sustainable solution to managing their energy bills. You’ll use a variety of contact methods, including telephone and digital channels, so you’ll need a warm and friendly telephone manner and experience using digital communication systems, such as email and web chat.
You’ll be helping customers to potentially work out an affordable payment plan, so you’ll need to be a good listener and have a pragmatic and empathetic approach to their personal circumstances. You’ll also help to resolve any customer queries, to ensure we look after our customers.
We’ll give you the best start in your role, we will show you the Sonex way. This includes up to 6-weeks training and coaching to get you started and provide you with everything you need to succeed.
What we need…
Our perfect candidate is:
- Passionate in delivering a great customer experience
- Able to demonstrate strong communication skills and an excellent telephone manner
- Reliable, trustworthy, discreet, and professional
- An active listener who pays close attention to detail
- Able to demonstrate our values by putting the customer at the heart of everything you do
- Empathetic and can quickly understand our customer’s needs
- Determined and comfortable working within quality targets and KPIs
- Self-motivated, with an enthusiasm to learn, develop and grow
- Able to work independently as well as part of a team
- Working experience of Microsoft Office / 365
- Previous customer service or call centre experience is desirable, but not essential
At Sonex, we want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. We welcome, consider and encourage applications from anyone that shares this passion.
All offers of employment are subject to background and vetting checks.
Job Types: Full-time, Permanent
Salary: From £21,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Referral programme
Schedule:
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Cardiff: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person