customer relations Telford, England
Job description
Customer Service – Telford - Permanent
L & C Consulting are now recruiting for an experienced Customer Service Advisor on behalf of a small, but highly successful company in Telford.
You’ll be responsible for providing high level customer service to external customers.
Duties will include (but not be limited to):
· Support customers by phone and email
· Set up customer contracts
· Set up and process all administrative documents for new customers and update accordingly going forward
· Credit checks
· Billing & credit control
· Understand and adhere to client confidentiality at all times
The right person will be able to demonstrate a professional, personable approach to customer service. Excellent communication skills and good telephone manner are a must to be considered for this role as well as strong computer skills.
Must be confident in using MS Office and have a good understanding of Excel. You will have an efficient and customer focused telephone manner, be able to work to the highest levels of confidentiality and integrity, be well organised with good attention to detail and act on your own initiative and with minimal supervision.
Hours of work are 09:00 – 17:00, Monday to Friday, with an hour for lunch.
The office site is based in Telford and so is commutable from Shrewsbury, Shifnal, Bridgnorth, Walsall, Stafford, Wolverhampton, Perton, Newport but location means own transport will be required.
Alternative job titles would include Customer Service Admin, Provisioning Assistant, Sales Administrator, Customer Service Assistant, Customer Service, Office Admin, Administrator etc
L & C Consulting
Specialising in the recruitment of permanent and ‘temp to perm’ roles in the Shropshire area -you’ll find we provide a professional but friendly, efficient, system driven recruitment service - where we remember that people do matter. Offering a full recruitment service across a variety of sectors; we continuously strive to ensure we give an honest, reliable service.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore if we have not responded to your application within four working days, please assume that on this occasion your application has not been successful.
With a wealth of specialist knowledge in the local, recruitment market, L & C Consulting are an employment agency working on behalf of our clients. L & C Consulting is an Equal Opportunities Employer. Applicants must be eligible to work in the UK full time without restriction.
Job Types: Full-time, Permanent
Salary: £24,000.00-£27,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Telford: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: TF0529
