customer relations Greater Manchester
Job description
Customer Support Coordinator
Permanent Role. 8:30am - 5pm Monday - Friday. Stretford, Manchester, office based.
We’re looking for an enthusiastic and engaging Customer Support Coordinator to join our growing team. This role could be an ideal first step for someone wanting to start a career in customer service but equally could be the perfect fit for someone who loves inputting data and helping customers and is looking to join a great company. You must be willing to work hard, have good attention to detail and a positive attitude.
Responsibilities include:
- Building and maintaining effective customer relationships at all levels
- Processing a high volume of customer orders accurately and on time
- Ensuring customer orders are checked, processed and managed all the way through to receipt by the customer.
- Proactively identifying and managing any at risk orders and providing updated delivery information and / or alternative solutions to customers.
- Updating the Issues Log, investigating and resolving simple issues independently such as proof of delivery, invoice discrepancies, returns information, items for quarantine etc.
- Engaging with relevant Managers and teams to ensure timely corrective actions.
- Providing regular feedback to customers, maintaining satisfaction levels and achievement of contract KPI’s.
- Raising and monitoring collections/returns to the Distribution Centre
- Logging customer enquiries
- Updating customer details in the ERP system
- Providing telephone, e-mail and system-based customer service
- General administrative duties
This is an exciting opportunity to join an established industrial supplies specialist which provides a diverse product range including Adhesive, Tapes, Sealants, PPE, Tools, Paints and Hygiene supplies to blue-chip organisations.
Requirements:
- Confident user of Microsoft Office packages e.g. Outlook and Excel
- Good at written and verbal communication – sending professional emails to customers and confident speaking to customers over the phone
- Ability to plan and prioritise workload to meet deadlines
- Efficient at data entry to process orders quickly and accurately
Job Types: Full-time, Permanent
Salary: £22,000.00-£25,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
COVID-19 considerations:
Gleave provides industrial supplies including PPE to the Defence, Utilities and Telecoms sectors, remaining open and fully operational throughout COVID, updated health and safety measures are in place in our Head Office and Distribution Centres
Ability to commute/relocate:
- Greater Manchester: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 1 year (required)
Work Location: In person
