customer relations Markham
Job description
JONAS SOFTWARE – CONSTRUCTION DIVISION
What is the opportunity?
As a Customer Solution Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. A successful candidate requires excellent interpersonal and problem-solving skills with the ability to learn quickly in a fast-paced team environment. Previous customer service experience is required.
What will you do?
- Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases
- Analyze data and user process to find deficiencies in process, reports or software functionality
- Have the ability to keep composure under stressful situations
- Harness time management skills to effectively and efficiently resolve multiple client issues
- Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
- Serve as primary support liaison between clients and Jonas
- Keep clients informed of progression with issues and provide follow up as necessary
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Report to the Procedural Support Manager for daily direction and other tasks and the Director of Support for administration
What do you need to succeed?
Must-have
- At least 2 years of experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
- Must be able to troubleshoot, multi-task in a fast-paced environment and set priorities within time constraints
- Excellent organizational, time management, punctuality and customer service skills
- Courteous and professional phone manner, demeanor and attitude are essential
- Good team player, yet willing to take personal responsibility for resolution of issues
- Proven ability to meet deadlines
- Proven ability to problem solve and teach others
- Excellent command of the English language (spoken and written)
Nice-to-have
- Experience in accounting based applications preferably in Construction and/or related industries a definite asset
- Previous application support experience with proven ability to troubleshoot
What makes this a great place to work?
There are many things, but here are the highlights:
- Competitive compensation
- Extensive in-class and hands on training (Remote)
- Comprehensive benefits package
- Excellent learning and development opportunities
- Rewarding career development and merit-based growth plan with access to a variety of job opportunities across the business
- Energetic and stimulating work environment with annual employee awards and regular department and company events and outings
The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division.
Job Type: Full-time
Pay: $50,000.00-$55,000.00 per year
Benefits:
- Company events
- Dental care
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Stock options
- Vision care
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Application question(s):
- What is your salary expectation?
Experience:
- general ledger accounting: 2 years (preferred)
- accounting related: 2 years (preferred)
- Call center: 2 years (preferred)
Work Location: Hybrid remote in MARKHAM, ON
About Jonas Software
CEO: Barry Symons
Revenue: $25 to $50 million (USD)
Size: 201 to 500 Employees
Type: Subsidiary or Business Segment
Website: www.jonassoftware.com
