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About the Role

Customer Service Executive
Permanent, full-time
Rotherham

Are you looking to work in a company that will value you and put your skills to good use? Then, take your career to the next level working with like-minded people and connect with customers across the world.

What we’re good at:

Disrupting, innovating and revolutionising ship performance and crew safety. If that didn’t make any sense to you, here are a few things we are really good at:

• Fixed and portable gas detections for vessels to avoid the worst to happen in confined spaces

• Calibration gas to ensure the gas detectors are doing the job they’re supposed to do

• Potable water testing kits to ensure the crew members on board the ship don’t fall sick

As Customer Service Executive you will be responsible for post-sale order processing through to shipment ensuring the customer receives their correct order, in full and on time.

To succeed in this role, you will be a tenacious, proactive individual with a keen eye for detail and a customer focused approach to your work. Active listening skills are highly important for this role, as is the desire to learn and develop within an innovative and exciting organisation.

Your key responsibilities will be:

• New sales order processing

• Open order book management ensuring accurate status at all times

• Updating orders with notes and attachments

• First line support for customer queries

• Liaising with credit control to have orders released for shipping

• Liaising with warehouse and purchasing to ensure stock availability

• Ensuring orders are shipped on time

• Proactively obtaining shipping address and pro forma payments

• Taking credit card payments over the telephone

• Ensuring orders are invoiced correctly to the customer PO/Specifications

You’re good at:

We’re looking for individuals who have excellent communication skills (both written and verbal) and who are able to asses and adhere to customer specific instructions. You must also have excellent attention to detail, be able to accurately input data and have good copy checking skills. It’s important that you can also effectively manage your time by prioritising tasks in a fast-paced environment.

If this sounds like the next step in your career, then click Apply now!

James Fisher & Sons are committed to taking positive action on diversity and we strongly encourage applications from candidates from all backgrounds and as a Disability Confident employer we are committed to offer an interview to disabled candidates who meet the minimum criteria for the role.