customer relations Essex
Job description
To Exceed Your Potential. It's got to be IDS.
International Decorative Surfaces are a people business; our customers come to us and stay with us because we have highly trained and loyal staff that are very much a part of their local community.
We are proud that our people are long serving and that they are able to work and develop themselves in a challenging but supportive environment.
We believe that everyone has something to contribute and we are committed to developing a diverse workforce and promoting equal opportunities. Our training is constantly evolving to ensure everyone has the skills in which to fulfill their maximum job potential and to adequately prepare for career moves within the business. As our objective is to promote from within, where possible, there are excellent opportunities for career development.
Job Purpose
To deal with customer enquiries and orders in an effective and proficient manner. To be proactive in seeking new business and at all times complying with company business controls and health and safety policies.
Qualifications required
· 5 A-C GCSE’s or equivalent
Knowledge, Skills & Experience Required
· Customer Focused
· Problem solving ability relating to customer service
· PC literate
· Excellent communication skills
· Excellent organisational skills
· Excellent administration skills
· Experience of working in a pressurized environment
· Proven sales background
· Product knowledge – Panel products if possible
· Proactive sales calling
· Short learning curve
· Keen attention to detail
· Ability to multi-task
Key Results Areas
· Ensuring all orders are processed accurately and on time, in full.
· Ensure customer quotations and customer correspondence are completed in a professional manner.
· All cash handling must be dealt with in line with company policy.
· Achieve sales and margin targets of the branch.
· Target new customers.
· Follow up all enquiries.
· Ensure that all held orders are chased and customers contacted for payments.
· Order back to back stock in line with company policies.
· Help out with stock take.
· Non stock and stock purchasing.
· Minimise stock transfers between branch and CDC by following 4x procedures.
· Complete all sales reports as required, i.e. footfalls, lost orders etc…
· Ensuring all compliance of business controls.
· Compliance to all health and safety legislation.
· Any other reasonable duty as defined by the company.
Benefits
· Holiday – 31 days increasing to 33 with service (includes 8 bank holidays)
· Retirement Savings Plan – Matching contribution for less than 4%, above 4% contribution increasing with service
· Life Assurance – 2 x salary / 4 x salary in pension scheme
Job Types: Full-time, Permanent
Salary: £25,000.00-£27,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Essex, IG8 8HF: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Reference ID: Ref 112
