customer relations Norwich, England
Job description
Are you customer focused, self-motivated and looking for a new challenge?
As a Sales & Customer Service Advisor at BMW Norwich, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote internal progression opportunities.
This customer focused role offers a competitive basic salary £21,748.62 as well as uncapped commission. Our Full Time (40 Hours) shift patterns are fully flexible between 8am-6pm Monday-Friday to ensure a great work/life balance (i.e. 8am-4.30pm & 9.30am-6pm). Saturday's are on a rota basis, working 8.30am-1.30pm and when working a Saturday you will be receive the time back during the week.
In addition, we offer a number of excellent benefits including;
- Employee Discounts with The Showroom – make your salary go further with the discounts and cashback offers available at over 1000 retailers
- Vehicle purchase discounts – There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less
- A pension that pays – Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- Life Assurance – we give you the peace of mind when you need it most
- Save as you earn plan- reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price
- We reward long service with extra holidays
- And much more….
Job Introduction
We are currently recruiting for our aftersales booking team, working within our state of the art BMW/Mini site in Norwich.
At Inchcape BMW Norwich we are extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from experienced sales & customer advisors, as well as people with the drive and enthusiasm to learn something new.
Main Responsibilities
The main duties of the role will include;
- Handling inbound & outbound telephone calls to existing customers (No Cold-Calling)
- Responding to customer email enquiries
- Quickly identifying the needs of the customers and guiding towards the service or product that will best meet their requirements
- Providing a high level of customer service which will allow you to build relationships with our customers to retain business
- Being organised and self-motivated to ensure targets and deadlines are met
- To up-sell additional BMW/Mini products
The Ideal Candidate
The ideal candidate will;
- Have excellent communication skills and the ability to build trust and rapport with customers and colleagues
- Be customer focused and passionate about their work
- Have the ability to prioritise their workload and multi-task
- Be IT alliterate with the ability to use multiple systems at once
- Confidently work independently and also as part of a team
- Have a keen eye for detail
- To be our voice, communicating and focusing on customers whilst delivering the best possible knowledge and prospects
- Ability to problem solve and think on their feet
About the company
Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.
OUR VISION: To be the world’s most trusted automotive Distributor.
Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
At Inchcape we are dedicated to building a diverse, inclusive and authentic workplace, and believe that Inchcape is for Everyone. So if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!
