customer relations

customer relations Milton Keynes, England

IMServ Europe Ltd
Full Time Milton Keynes, England 26500 - 24000 GBP ANNUAL Today
Job description

Customer Support Executive

Location: Linford Wood, Milton Keynes (Hybrid)

Salary: £24,000 - £26,500 (Dependent on experience)

IMServ is one of the UK’s largest independent energy data management providers. Delivering award-winning services to more customers in more places, meeting industry targets, and becoming a benchmark for excellence.

Key responsibilities

· Champion the customer requirements throughout their contract by having comprehensive knowledge of IMServ systems and processes so that issues can be effectively resolved.

· Handle incoming telephone calls, emails and LiveChat queries regarding the services that we provide, within the agreed SLA’s.

· Answer metering and data-based queries.

· Proactively handle and resolve customer complaints within a timely manner through to resolution.

· Handle internally escalated complex queries, including non-payment issues in line with agreed objectives.

· Help provide informative customer feedback and insight to drive process improvements across the business.

· Provide support to your colleagues on complex queries by sharing skills and knowledge.

· Working closely with other internal departments to ensure that IMServ customers receive a high-quality service and that both internal and external service levels are met.

· Meet individual and team objectives.

· Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement.

· Be the first point of contact for Energy Suppliers and raise emergency jobs.

· Prioritise and manage your workload to team and industry timescales.

Skills & knowledge

· Ability to communicate with various different stakeholders.

· Experience working in a customer service focused role.

· A high level of computer and system literacy (able to use multiple systems)

· Positive and enthusiastic with a can-do attitude.

Benefits

· 28 days holiday, plus bank holidays.

· Company pension.

· Life insurance.

· On-site parking.

· Referral program.

· Store discounts.

· Flexible working.

Job Type: Full-time

Salary: £24,000.00-£26,500.00 per year

Benefits:

  • Referral programme
  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Milton Keynes: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Work Location: In person

Application deadline: 01/08/2023
Reference ID: CSE01

customer relations
IMServ Europe Ltd

www.imserv.com
Milton Keynes, United Kingdom
$25 to $50 million (USD)
201 to 500 Employees
Subsidiary or Business Segment
Energy & Utilities
1992
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