customer relations Milton Keynes, England
Job description
Customer Support Executive
Location: Linford Wood, Milton Keynes (Hybrid)
Salary: £24,000 - £26,500 (Dependent on experience)
IMServ is one of the UK’s largest independent energy data management providers. Delivering award-winning services to more customers in more places, meeting industry targets, and becoming a benchmark for excellence.
Key responsibilities
· Champion the customer requirements throughout their contract by having comprehensive knowledge of IMServ systems and processes so that issues can be effectively resolved.
· Handle incoming telephone calls, emails and LiveChat queries regarding the services that we provide, within the agreed SLA’s.
· Answer metering and data-based queries.
· Proactively handle and resolve customer complaints within a timely manner through to resolution.
· Handle internally escalated complex queries, including non-payment issues in line with agreed objectives.
· Help provide informative customer feedback and insight to drive process improvements across the business.
· Provide support to your colleagues on complex queries by sharing skills and knowledge.
· Working closely with other internal departments to ensure that IMServ customers receive a high-quality service and that both internal and external service levels are met.
· Meet individual and team objectives.
· Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement.
· Be the first point of contact for Energy Suppliers and raise emergency jobs.
· Prioritise and manage your workload to team and industry timescales.
Skills & knowledge
· Ability to communicate with various different stakeholders.
· Experience working in a customer service focused role.
· A high level of computer and system literacy (able to use multiple systems)
· Positive and enthusiastic with a can-do attitude.
Benefits
· 28 days holiday, plus bank holidays.
· Company pension.
· Life insurance.
· On-site parking.
· Referral program.
· Store discounts.
· Flexible working.
Job Type: Full-time
Salary: £24,000.00-£26,500.00 per year
Benefits:
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Work Location: In person
Application deadline: 01/08/2023
Reference ID: CSE01
