customer relations Hessle, England
Job description
FANTASTIC OPPORTUNITY AT THE HUMBER BRIDGE
Position: Customer Services Advisor (office based)
Fixed term contract: 6 months x 2 positions
Employer: Humber Bridge Board
Location: Hessle, Hull, HU13 0JG
Salary: £21,575 to £22,369 per annum
Hours of Work: 37 hours per week working Monday to Friday between the hours of 8am and 4pm
Benefits:
- Local Government Pension Scheme (LGPS)
- Life Assurance (as a member of the pension scheme)
- 25 days holiday plus bank holidays
- Toll concession when commuting to/from work from the South Bank
- Discount on East Riding and North Lincolnshire leisure and fitness facilities
- Cycle to Work Scheme
Our Customer Services Team strives to deliver a comprehensive and high-quality experience for our customers ensuring that the administrative, financial and office function relating to the organisation’s tolling system runs smoothly.
We are looking for two dynamic and motivated individuals with relevant experience to join our team as a Customer Services Advisor on a 6-month fixed term basis. As well as acting as an ambassador for the Humber Bridge, responsibilities in this role will include:
- Provide excellent customer services in relation to customer enquiries
- Plan, organise and manage your own workload to ensure your contribution to the delivery of excellent customer services and accounts management is achieved
- Process payments for new and established tag accounts via telephone, email and post
- Review violation enforcement evidence and determine the appropriate course of action to maximise toll income and recover all costs associated with toll violation recovery, including determining suitability and subsequent preparation of case paperwork for further legal/enforcement action
- Issue violation notices as necessary and identify any evidence of possible systematic abuse
- Investigate and respond to customer complaints and enquiries, including making outcome decisions and recommendations within established guidelines.
- Use initiative to identify and resolve issues, queries, errors and discrepancies
To view the full job description and person specification please visit the recruitement page on our website https://www.humberbridge.co.uk/humberbridge/recruitment/
Closing date: 12 noon on Friday 11th August.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Salary: £21,575.00-£22,369.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Experience:
- office based customer service: 1 year (required)
Work Location: In person
Application deadline: 11/08/2023
