customer relations Leicester, England
Job description
Customer Service Agent Apprentice for Aggregates & Asphalt / Cement / Concrete
Job Description
Hanson UK is a leading supplier of heavy building materials to the construction industry. We are part of the Heidelberg Materials Group, one of the largest building materials manufacturers in the world, the global market leader. We operate around 300 manufacturing sites in the UK and employ over 3,500 people. Hanson is committed to being a fair, respectful, and inclusive company, a place where you can be your best you. Whatever hat you wear, we celebrate individuality and recognise how a diverse workforce of different characters, backgrounds and skills helps our business to be stronger and more successful for everyone. We encourage a culture that values openness and transparency and recognises individual achievement. Hanson UK are committed to fulfilling our role in meeting the UK government's ambitions and our parent company, Heidelberg Materials Group, has signed the Business Ambition for 1.5ºC Commitment and joined the UN's Race to Zero campaign. Our route to decarbonisation has been ongoing for many years and we have made significant headway. We have a roadmap in place, which includes a number of important areas that will help us achieve net zero. We are working to inspire more people to consider careers within the construction industry, so if you are excited about any of our current opportunities and your experience or skill set doesn't align perfectly with the job description, we encourage you to apply, you may be the right candidate for this or other roles.
Description of Team / Department
Concrete, Cement, A & A
Purpose of / Responsibilities of the role
You will be required to complete a study and apprenticeship program. Successful completion will result in a Customer Service Specialist Level 3apprenticeship. You will be required to commit to a blended learning package and allocated off the job training time during your working week to assist in your studies. Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.
What we are looking for in an Apprentice
- Self Motivated
- Enthusiasm
- Willingness to learn
- Looking to build a career
Developing self
- Take ownership for keeping your service knowledge and skills up to date
- To update all areas of knowledge, skills and behaviours as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required.
- Consider personal goals and propose development that would help achieve them.
Being open to feedback
- Act on and seek feedback from others to develop or maintain personal service skills and knowledge.
Team working
- Frequently and consistently communicate and work with others in the interest of helping customers efficiently.
- Share personal learning and case studies with others, presenting recommendations, and improvement to support good practice.
Equality – treating all customers as individuals
- Treat customers as individuals to provide a personalised customer service experience.
- Uphold the organisations core values and service culture through your actions.
Presentation – dress code, professional language
- Demonstrate personal pride in the job through appropriate dress and positive and confident language.
“Right first time”
- Use communication behaviours that establish clearly what each customer requires and manage their expectations.
- Take ownership from the first contact and then take responsibility for fulfilling your promise.
Skills / Experience
- Applications will be considered from those who have or are likely to obtain a Minimum of a Grade 4 ( formerly Grade C) or above in GCSE in Maths and English. Predicted grades must be verified by official School reports.
- Good communication skills with the ability to negotiate at all levels
- Working understanding of standard Microsoft software packages
Excellent Remuneration and Benefits
- Agile working / Flexible working policies in place
- Various incentive bonus schemes
- 27 days holiday (excluding bank holidays)
- Paid day off to Volunteer every year
- Holiday Purchase Scheme
- Sabbatical leave
- Family friendly policies such as enhanced Maternity/Paternity, and other policies including Parental leave, Neonatal care, Adoption
- Access to our Employee Assistance Programme for free and confidential advice/support 24/7
- Trained mental health first aiders
- Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance, free eye tests
- Leading pension scheme offering with generous contributions from Hanson
- 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, gym memberships, and much more
- Access to discounted private medical benefits
- Ongoing training and development and opportunities to help further your career
- A comprehensive structured induction programme
- Experience within a well-respected global market leader
Additional Details
Location: Syston
Full Time
Working Hours: 40.00 hrs
Contract Type: Permanent Shift Description: Monday to Friday
Company Vehicle: none
Hanson UK is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact [email protected] for additional information or to request accommodations.
Job Types: Full-time, Permanent
Salary: From £20,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
