customer relations Corsham, England
Job description
Customer Service Assistant (Optical Advisor)
The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice.
Main Responsibilities
· Reception work such as greeting patients, scheduling appointments, sending letters and invoices on behalf of our professional staff.
· Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.
· Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.
· General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.
· Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.
· Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.
· You may also have the opportunity to progress to dispensing spectacles with further training.
Personal Specification - Skills, Knowledge and Experience
· No previous optical experience is required, you will be provided will full training.
· Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.
· GCSE’s grade C (5) in core subjects preferable (or equivalent qualification).
· A strong background in customer service and commitment to customer care
· Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams
· To be able to communicate clearly and concisely, without using jargon or technical language
· Excellent verbal and written communication skills
· Listening skills, to ensure you're giving the customer the best advice
· Sales experience, and the ability to inspire customer loyalty
· Good commercial awareness
· Teamworking skills, and the ability to lead and motivate staff
· A flexible approach to work and the ability to adapt to change
· Self-motivation
· Attention to detail.
· The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
· Positive and outgoing
· Flexibility – able to be flexible on days worked and providing cover to other practices
· Well-presented and professional
Job Types: Part-time, Permanent
Part-time hours: 22.5 per week
Salary: Up to £10.42 per hour
Benefits:
- Store discount
Schedule:
- 8 hour shift
- Day shift
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: Corsham/OA
