customer relations Sutton in Ashfield, England
Job description
About us
Consort Ltd is a medium business in Sutton-In-Ashfield. We are professional, agile and fast-paced.
Our work environment includes:
- Modern office setting
- Food provided
We are looking for a highly motivated and driven individual with excellent communication and organisational skills, someone who is eager to learn with a can-do attitude, and ready to take on a challenge.
Customer Service is at the heart of the company, we excel within our service offering and are looking to strengthen our team with someone who can contribute and maintain these standards.
Reporting to the Customer Service Manager, the role is to provide a best-in-class service, to investigate and process Customers’ queries, returns, remakes, and product enquiries, all within Company guidelines.
Duties to include.
· Processing orders and checking to ensure accuracy of data input.
· Answering incoming calls and liaising with internal departments to ensure Customers expectations are met.
· Building relationships and rapport with our customers.
· Assisting where directed with all aspects of the order process, from quotation, order, delivery and after sales.
Key Capabilities.
· Accurate in data entry with a high attention to detail
· A self-motivated team player.
· Observant with the ability to spot discrepancies.
· Excellent organisation and time management.
· Able to work under pressure and to tight deadlines.
· A good communicator, both written and verbal.
Essential Experience / Desirable Skills.
· Need to be courteous and have a confident telephone manner.
· An ability that enables customers to talk through their needs.
· Able to understand technical requirements, product enquiries and process effectively and accurately.
· Computer Literate in Outlook, Word & Excel, Inhouse systems training provided.
· Must be willing to undertake any further training requirements commensurate to the post.
· Customer Service Level 2 qualification desirable.
· Ideally suited to someone with Windows and Doors knowledge/experience.
· Previous customer service background.
Job Type: Full-time
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Bereavement leave
- Company pension
- Free parking
- On-site parking
- Sick pay
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Sutton-In-Ashfield: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Expected start date: 31/07/2023
