customer relations Birmingham, England
Job description
The General Dental Council have an opportunity for a passionate and experienced customer service professional to play a key role in our customer services team.
As Customer Service and Information Officer you will be the first point of contact for our customers, including dentists, dental practitioners, and patients.
You will provide accurate information both over the phones and by responding to emails.
This is a busy role where you can expect to take more than 50 inbound calls per day.
We are open Monday – Friday and support customers from 09:00 – 17:00.
About you:
You will be a team player with the ability to engage confidently and effectively with customers.
You will be able to demonstrate empathy, tact and discretion whilst discussing sensitive issues or complaints with customers and colleagues.
Your well-developed inter-personal skills will be supported by demonstrable experience of working within a busy customer focused environment, where you have responded to telephone calls and emails whilst working to deadlines.
If you thrive in a fast-paced environment and have a natural ability to explain complex information easily, we would love to hear from you.
About us:
Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.
Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.
Benefits:
To reward you for your hard work and commitment, we offer an attractive benefits package that includes a generous pension scheme and 25 days’ annual leave (not inclusive of bank holidays) rising to 28 days after 2 years of service.
How to apply:
For further details and to apply please click the apply button.
Closing date: 23:59 on 21 July 2023.
Please note applications will be assessed on an ongoing basis and the vacancy will close when the role is filled so you are advised to apply early.
The GDC is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.
Job Types: Full-time, Permanent
Salary: £21,776.00-£25,617.00 per year
Work Location: In person
