customer relations Ascot, England
Job description
We have an HR Employee Services Assistant role vacant based at our Heatherwood Hospital site in Ascot.
The HR team at Frimley Health is close-knit, friendly, and welcoming. There are many examples of internal development and progression. The team encourages all staff to undertake development both on a formal and informal basis.
The Employee Services team is providing transactional, administrative and advisory support to the Trust and are the first point of contact for general HR issues and enquiries. The team look after employees at all stages of their career. As such, providing a high level of customer service to everyone we have contact with is key.
Working with the Employee Services team, the successful candidate will be the first point of contact for the Trust and will be giving general advice and HR support. You will need to have experience dealing with people face to face and on the phone as this is a busy role. You will need to be confident with IT systems as this role will involve using a variety of HR systems. This is office based and Cross site working
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our threecore values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties
KEY TASKS & RESPONSIBILITIES:
- To be responsible for delivering a highly responsive information and advice service, responding to all formats of enquiries personally and in group sessions using many mediums, liaising with specialist functions as required.
- To make accurate and effective use of computerised office systems to create and revise documents, recording all customer interactions and producing routine reports.
- To undertake a variety of routine activities, administration processes and project work, developing and maintaining written procedures and standards within the team.
- To advise managers on basic operational issues and those relating to terms and conditions of employment, seeking guidance from senior colleagues as necessary.
- To use a number of HR systems on a regular basis, including the Electronic Staff Record (ESR), TRAC recruitment system and NHS Jobs.
- To input new starters, staff changes and leavers into ESR, ensuring high quality and timely processing at all times, in line with department procedures and deadlines.
- To be a Registration Authority (RA) Agent for the Trust, supporting smartcard issue and management, including printing cards, PIN unlocking and certificate renewals.
- To undertake data input, photocopying, filing and typing duties as directed.
- To support the team to maintain accurate, timely and legible records and files..
- To be responsible for the use of physical equipment and to report any defects in equipment as appropriate.
- To provide ad-hoc support to HR related projects as required, including projects to increase and develop the use of ESR, and to improve current HR processes.
About Frimley Health NHS Foundation Trust
CEO: Janet King
Revenue: Unknown / Non-Applicable
Size: 10000+ Employees
Type: Hospital
Website: www.fhft.nhs.uk
Year Founded: 2014
