customer relations Gloucester, England
Job description
Do you have a keen interest in tech? Are you someone who wants to embark on a career within the tech industry with a company that will value and invest in you? If the answer is yes, we want to hear from you!
We are offering a hybrid working model to provide the work/life balance that we have all come to appreciate, with the support and equipment to ensure you have everything you need to work as required for the shifts. Coupled with a competitive salary and great benefits, Fasthosts is a great place to work!
SO WHATS THE JOB?
Our Customer/Technical Support teams are responsible for supporting the Customers with any technical issues they may experience while maintaining exceptional customer service. We provide 24/7 multi-channel technical and user support to our customers via Phone, Email, Chat, and Social Media.
We want to make sure your hard work is rewarded, so we offer a competitive £24,200 basic salary. On top of that, we provide the opportunity for you to boost this take home with UNCAPPED Sales commission.
If you have the drive to learn, want to develop and grow your technical and customer service skills and forge a career then get your application across!
Please note: The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support, this is a shift based position so availability (and willingness) to work shifts Mon - Sun between 7am-12pm on a rotating shift pattern is essential.
WHAT WILL YOU GET UP TO?
You don’t need to have done this job before, we will provide comprehensive training from day 1, all we ask is that you bring the core behaviours we need you to demonstrate for success in this job…
- Experience in providing outstanding customer service
- Exceptional written and verbal communication skills and willingness to work on phone
- Problem solving and analytical skills
- Experience in handling difficult customers
- Self-motivated with the desire to succeed
WHAT ABOUT YOU?
It’s as much about you as it is about us. We welcome anyone who pushes themselves and wants to be challenged every day. We value what each person brings to the table, from amazing ideas to great work attitudes. That’s why it’s only fair that we give as much as we receive. We offer loads of benefits to support your health (both physical and mental) and your work/life balance. We also encourage personal and professional growth with tailored development plans.
More benefits include (but are by no means limited to):
- 27 days annual leave + bank holidays
- Hybrid working policy
- Contributory pension scheme
- Private healthcare and Life assurance
- Employee assistance programmes
- Cycle to work scheme
- Free parking close to our offices in a vibrant city centre location
- Free soft drinks, fruit and excellent coffee available in our multiple break rooms.
And of course the fun stuff! When you spend so much time with your colleagues we want to make sure you have the benefit of social events, summer and Christmas parties, fitness groups, running teams and so much more.
WHO ARE WE?
Since 1998, Fasthosts has been designing new ways to give customers everything they need to manage and control their online space and we’ve become one of the leading internet technology businesses in the UK. We’re a team of tech-focus innovators, offering the latest innovations across our range of services including domain names, shared web hosting, business-class email, dedicated & virtual servers, cloud hosting, secure online storage and online backup.
We’ve come a long way since we first started and we’re always on the lookout for more talent to join our ranks.
INTERESTED?
So, like the sound of working at Fasthosts? We don’t blame you, we think it’s pretty great too!
Send us your application and if we think you might fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.
We can’t wait to hear from you!
As an equal opportunities employer, Fasthosts is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Fasthosts.
