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Job description

Customer Care Advisor

£22,250 plus overtime opportunity

SEPTEMBER 2023 start date available.

New Position

Bradford

Hybrid available or full-time office.

My client is a little different to the usual Insurance businesses, rather than being part of a huge contact centre, here they have a more personable and welcoming team appeal.

The teams compromise of just 20 customer service professionals with all levels of customer support exposure and a supporting team of 12 administrators.

Alongside you will be supporting the technical team of engineers which is a larger team of around 40. All open plan, great incentives and most importantly the hours are

Monday to Friday – no early or late nights with the occasional Saturday eventually required once every 3 weeks for 3 hours – which is paid overtime.

The company are looking to welcome people into the business that are looking for an office-based customer support role.

Or someone that has a wealth of customer service telephone-based experience (salary can be discussed) that can offer support and leadership in the delivering a high standard of customer service to its clients, along with supporting and encouraging the others that are learning and wanting to train as experienced agents.

This Insurance company are part of an International Group and offer a 12-week training programme to onboard new people into the business and support all the way through the training, offering full engagement from trainers and senior advisors. 4-6 Weeks classroom training then 6 weeks lives with a buddy to coach you through.

They encourage a positive result for all of their customers and on average process over 87% of their claims for customers.

You could have experience working within a busy customer service department, retail or contact centre as long as you are confident and love customer service, training is offered to develop you in your new career, you will be first point of contact with customers.

Great opportunity to join a rewarding and hugely positive team based at their Bradford Head office.....Sound good so far?

Your customer service skills are key for this role, you will enjoy delivering and maintaining a high level of customer service to all existing customers, have a professional and personable manner, have the ability to engage with customers, my client will encourage you to identify the customers specific claim requirements, transfer the call to the right contact if you cannot progress with the customer enquiry, provide full customer support, update all customer records accurately. Advise customer with the next stage process and update any compliant administration.

Full training will be given for the customer care advisor role with the 12 week programme offered and you have the opportunity to observe the other team members with questions and answers of the service, to understand your customer requests and have the confidence to provide the right solution for customers.
A brilliant customer care advisor opportunity for someone that loves customer service, building relationships and can problem solve.

Starting salary in will be around £22,250 great working hours Monday to Friday with 3 alternate start times of 0830, 08.45 or 09.15

** Eventually they will need you to accommodate one in three Saturday mornings only – 09.00 – 12.00 paid at time and a half.

37.5 hours, great holiday allowance 25 days plus banks, free parking, pension, health insurance & other great benefits to discuss.

For the customer care advisor role, you must be able to demonstrate a strong ability to work under pressure, customer service skills, a confident telephone manner and a reactive and positive attitude.

I have immediate interviews available and look forward to receiving your application, thank you for applying.

Lisa

Farr Associates.

Recruitment Specialist

Job Types: Full-time, Permanent

Salary: From £22,250.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Yearly bonus

Experience:

• recent database, systems, Outlook: 1 year (required)
• recent customer service: 1 year (required)

Work Location: In person

Reference ID: CUSTCARE BRAD
Expected start date: 04/09/2023