customer relations Plano, TX
Job description
Emergency Animal Hospital of Collin County is hiring Client Service Representatives! Opportunities are available at our Plano location!
Who We Are
At Emergency Animal Hospital of Collin County, we strive to cultivate a friendly, compassionate, and community-driven culture. EAHCC opened in Plano, TX, in 1987 and has been part of Collin County for over 34 years. We are looking for friendly, motivated individuals with a passion for pets, value fostering authentic relationships with clients, and desire to make a difference within the community.
Our Mission
We will achieve excellence in emergency and specialty medicine by providing an inclusive environment for our team, enabling them to collaborate and deliver the best possible care for our patients, clients, and community. All services will be delivered with compassion first through servant leadership, innovative medicine, and a highly educated team of veterinary professionals.
What Makes Us Great
- Teamwork and Respect – We value every one of our team members!
- Personal and professional growth opportunities
- Employee recognition and appreciation: Birthday recognition, key anniversary celebrations, CSR, and Technician Week appreciation!
- Competitive pay
- Comprehensive benefits - Health, Medical, Dental, Vision, Short/Long term disability, 401K, Life Insurance, Continuing Education, Paid Vacation, Employee Pet Discounts
Job Description
Currently, we are seeking a Client Service Representative. We are a 24-hour emergency facility, so all interested candidates must be comfortable working days, nights, weekends, and holidays.
Duties
- Greeting all guests and customers with kindness & respect
- Answering and transferring calls effectively
- Check-in patients
- Troubleshooting common issues with a product or service
- Providing introductory information to new customers
- Letting customers or clients know about additional products or services
- Working with a team of CSRs and other departments to find appropriate solutions
- Collection of payment for services rendered
Skills and Qualifications
- 1 year of client service or equivalent experience
- Veterinary experience preferred
- Interpersonal and customer service skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and or emails daily
- Ability to share work among a customer service team
- Attentiveness and patience
- Time-management skills
EAHCC
Work Remotely
- No
Job Types: Full-time, Part-time
Salary: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
- Employee assistance program
- Paid time off
- Vision insurance
Schedule:
- 12-hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Work Location: In person
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
- Day shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
