Job description

This is an amazing opportunity to join a fast growing, dynamic business!

Are you a highly organised, efficient and accurate person who is wanting to achieve a great job every day? Do you have a passion for delivering excellent customer service?

This could be the role for you!

Due to amazing success, Furndeco Limited are looking to grow the Customer Success team and we are recruiting for proactive and ambitious individuals who want to be part of our journey.

This is an exciting time to join the business and would suit someone who is looking for development and career progression.

If you are someone who has excellent interpersonal skills and is comfortable working in a fast paced environment, then we’d love to hear from you.

Working at Furndeco Limited

Our people are important to us, and they are at the heart of our business. Furndeco is a fast-paced environment, but we will provide you with the support and encouragement you need to thrive. We foster a culture based on hard-work, team spirit and collaboration; so we are all working towards common goals and we all share in our successes. We are situated in a brand-new building with easy access to the M5, within reach of great retail facilities.

The Role:

The main purpose will be to work within the Customer Success team, ensuring complete customer satisfaction at all times.

Key Duties:

• Handling of key accounts to ensure smooth flowing contracts and continued customer satisfaction.
• Handling of potential customers – dealing with product enquiries and aftersales quickly and efficiently
• Organise for quotations/prices to be sent to existing customers
• Follow up quotations where necessary to ensure orders are secured.
• Respond to all customer queries/questions quickly and efficiently and keep them fully informed as to any updates regarding projects etc.
• Dealing with any customer requests in a friendly, efficient and effective manner.
• Obtaining and checking specifications for all projects.
• Checking through all projects to ensure everything in hand and going to be ready on time.
• Raising/checking/approving sales orders.
• Organising any samples or swatches required by customers.
• Ensure all relevant KPI reports are 100% accurate and up to date.
• Take first line incoming calls with others in the team.
• Set up and maintenance of an Improvement Opportunity Process within the business.
• Generally, assist with any other tasks required within the Customer Success Team

Key attributes required:

• Have excellent communication skills, both verbal and written
• Be able to solve problems quickly and efficiently
• Have a high level of accuracy and a keen eye for detail
• Be fast, efficient, and well organised
• Be a motivated and positive team player
• Have excellent IT skills
• Be confident in telephone conversations and dealing with issues quickly

The role is varied, interesting, challenging and comes with the responsibility you would expect when dealing directly with our customers. If this position interests you, we would love to hear from you!

What We Offer

• Endless free tea and coffee!
• Private medical insurance
• Death in Service Cover
• Employee Assistance Programme
• Free on-site parking
• Cycle to work scheme
• Great working environment with new & modern offices
• Birthdays off
• Career Progression

Job Types: Full-time, Permanent

Salary: £24,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Gloucester: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)

Work Location: In person