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The East Sussex County Council Service Hub and Print team provide support and guidance for over 5000 users within the County.

The Service Hub also work with, and collaborates with, Surrey County Council and Brighton & Hove City Council as part of a Shared Partnership delivering value to the public sector.

The Service Hub main priorities are supporting all colleagues within the council, ranging from telephone support, in person support and via our customer facing portal. This is a lively and fast paced team, with a focus on customer service and keeping the customer working.

Within this apprentice role for the Service Hub, you will be taught how we deliver our customer service and how we keep the customer working. We are very much a problem-solving team, working together with other teams within the council and collaborating with other services. Problem solving is not always easy, though we have a very robust support network within the team and wider council and the successful candidate will learn a huge amount of customer service skills and technical skills. We feel the satisfaction when we can fix an issue for a customer quickly and promptly.

The Print team are a small team though with a big focus on customer service and request fulfilment. The Print team deliver high quality prints using a wide range of bespoke systems and hardware and will oversee the running of the County Hall Print Room and Management of the Fleet of leased Printers and Copiers at various locations across East Sussex).

Essential key skills, abilities, knowledge, experience, values and behaviours:

• Word processing skills.
• Good verbal communication and listening skills.
• Ability to follow instructions and organise yourself to complete tasks fully and on time.
• Ability to use initiative to think through problems to find solutions.
• Literate with good written communication skills and able to complete Keys Skills in Communication at Level 1.
• Numerate and able to complete Key Skills in Application of Number at Level 1.
• Ability to check for accuracy and give attention to detail.
• Ability to work in a team.
• Able to converse at ease with customer and provide advice in plain English.
• Knowledge of spreadsheets, word processing and databases.
• Ability to use own initiative.
• Calm under pressure.
• Self-motivated approach to work.
• Good personal organisation skills.

Desirable key skills, abilities, knowledge, experience, values and behaviours:

• Ability to answer, speak confidently and take messages on the phone.

To apply for this role please follow the ‘Apply Now’ button above. When completing your application be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education or personal interests.

Interviews will be held in person and will be held within two weeks of the closing date.

For an informal discussion, please contact Nick Holder - Service Hub Manager on 07824 694904 or please email [email protected]

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to http://www.gov.uk/disclosure-barring-service-check. Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

Work Permits: we may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Border Agency’s Points-based Immigration System.

Due to the restrictions we cannot guarantee that individuals that meet the requirements of the Points-based Immigration System will be issued with clearance to obtain work permits.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role.

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Reasonable adjustments include things like an offline application form. If you would like to discuss your requirements further, please get in touch.

East Sussex County Council is an equal opportunities employer. We welcome applications from all suitable candidates, regardless of race, gender, sexual orientation, disability or age. All applications are treated on merit.